21st Mortgage Corp. Consumer Complaints
21st Mortgage Corp. has received 1,020 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,020 total complaints on file with the CFPB.
- Most complaints are about Mortgage (866).
- Timely response rate: 99.6%.
- Consumer disputed rate: 24.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against 21st Mortgage Corp. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 866 | 84.9% |
| Credit reporting or other personal consumer reports | 67 | 6.6% |
| Debt collection | 46 | 4.5% |
| Credit reporting, credit repair services, or other personal consumer reports | 34 | 3.3% |
| Consumer Loan | 2 | 0.2% |
| Credit reporting | 2 | 0.2% |
| Debt or credit management | 2 | 0.2% |
| Payday loan, title loan, or personal loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about 21st Mortgage Corp..
Company Response Breakdown
When consumers file complaints, 21st Mortgage Corp. responds in one of several ways. The breakdown below shows how 21st Mortgage Corp. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,008 | 98.8% |
| Closed with non-monetary relief | 9 | 0.9% |
| Closed with monetary relief | 2 | 0.2% |
| Closed | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against 21st Mortgage Corp..
| State | Complaints |
|---|---|
| Texas | 178 |
| Florida | 101 |
| California | 75 |
| Georgia | 58 |
| Louisiana | 54 |
| Michigan | 41 |
| Alabama | 39 |
| Mississippi | 36 |
| South Carolina | 36 |
| North Carolina | 35 |
| New York | 35 |
| Oklahoma | 26 |
| Tennessee | 23 |
| Pennsylvania | 20 |
| Arizona | 19 |
| Ohio | 18 |
| Minnesota | 17 |
| Indiana | 16 |
| Maryland | 16 |
| Arkansas | 14 |
Your Rights
What to do if you have a complaint against 21st Mortgage Corp.
- Contact 21st Mortgage Corp. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does 21st Mortgage Corp. have?
21st Mortgage Corp. has 1,020 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about 21st Mortgage Corp.?
The most common issue reported is Struggling to pay mortgage with 254 complaints.
-
How do I file a complaint against 21st Mortgage Corp.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does 21st Mortgage Corp. respond to complaints on time?
21st Mortgage Corp. has a 99.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.