ACI Worldwide, Corp. Consumer Complaints
ACI Worldwide, Corp. has received 44 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 44 total complaints on file with the CFPB.
- Most complaints are about Debt collection (19).
- Timely response rate: 95.5%.
- Consumer disputed rate: 50.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against ACI Worldwide, Corp. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 19 | 43.2% |
| Money transfer, virtual currency, or money service | 17 | 38.6% |
| Credit card or prepaid card | 2 | 4.5% |
| Checking or savings account | 1 | 2.3% |
| Credit card | 1 | 2.3% |
| Credit reporting or other personal consumer reports | 1 | 2.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 1 | 2.3% |
| Money transfers | 1 | 2.3% |
| Vehicle loan or lease | 1 | 2.3% |
Most Common Issues
These are the specific issues consumers most frequently report about ACI Worldwide, Corp..
Company Response Breakdown
When consumers file complaints, ACI Worldwide, Corp. responds in one of several ways. The breakdown below shows how ACI Worldwide, Corp. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 44 | 100% |
Complaints by State
Top states where consumers have filed complaints against ACI Worldwide, Corp..
| State | Complaints |
|---|---|
| California | 6 |
| Florida | 5 |
| Arkansas | 4 |
| New York | 3 |
| Georgia | 2 |
| Illinois | 2 |
| Maryland | 2 |
| Michigan | 2 |
| Ohio | 2 |
| Oregon | 2 |
| Pennsylvania | 2 |
| Arizona | 1 |
| Colorado | 1 |
| Massachusetts | 1 |
| Mississippi | 1 |
| New Jersey | 1 |
| Oklahoma | 1 |
| Tennessee | 1 |
| Texas | 1 |
| Virginia | 1 |
Your Rights
What to do if you have a complaint against ACI Worldwide, Corp.
- Contact ACI Worldwide, Corp. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does ACI Worldwide, Corp. have?
ACI Worldwide, Corp. has 44 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about ACI Worldwide, Corp.?
The most common issue reported is Attempts to collect debt not owed with 7 complaints.
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How do I file a complaint against ACI Worldwide, Corp.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does ACI Worldwide, Corp. respond to complaints on time?
ACI Worldwide, Corp. has a 95.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.