Banco Popular De Puerto Rico Consumer Complaints
Banco Popular De Puerto Rico has received 1,804 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,804 total complaints on file with the CFPB.
- Most complaints are about Mortgage (515).
- Timely response rate: 99.7%.
- Consumer disputed rate: 26.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Banco Popular De Puerto Rico break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 515 | 28.5% |
| Checking or savings account | 381 | 21.1% |
| Bank account or service | 170 | 9.4% |
| Credit card or prepaid card | 170 | 9.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 136 | 7.5% |
| Credit reporting or other personal consumer reports | 110 | 6.1% |
| Credit card | 96 | 5.3% |
| Debt collection | 70 | 3.9% |
| Vehicle loan or lease | 63 | 3.5% |
| Money transfer, virtual currency, or money service | 29 | 1.6% |
| Payday loan, title loan, or personal loan | 26 | 1.4% |
| Consumer Loan | 25 | 1.4% |
| Payday loan, title loan, personal loan, or advance loan | 6 | 0.3% |
| Money transfers | 3 | 0.2% |
| Credit reporting | 2 | 0.1% |
| Payday loan | 2 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Banco Popular De Puerto Rico.
Company Response Breakdown
When consumers file complaints, Banco Popular De Puerto Rico responds in one of several ways. The breakdown below shows how Banco Popular De Puerto Rico has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,609 | 89.2% |
| Closed with monetary relief | 137 | 7.6% |
| Closed with non-monetary relief | 25 | 1.4% |
| Closed without relief | 24 | 1.3% |
| Closed with relief | 9 | 0.5% |
Complaints by State
Top states where consumers have filed complaints against Banco Popular De Puerto Rico.
| State | Complaints |
|---|---|
| PR | 1,010 |
| Florida | 148 |
| New York | 108 |
| California | 63 |
| Texas | 50 |
| VI | 38 |
| New Jersey | 36 |
| Virginia | 30 |
| North Carolina | 26 |
| Pennsylvania | 26 |
| Illinois | 23 |
| Georgia | 22 |
| Washington | 17 |
| Maryland | 15 |
| Tennessee | 13 |
| Massachusetts | 11 |
| Oregon | 9 |
| Michigan | 8 |
| Arizona | 7 |
| Kansas | 6 |
Your Rights
What to do if you have a complaint against Banco Popular De Puerto Rico
- Contact Banco Popular De Puerto Rico directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Banco Popular De Puerto Rico have?
Banco Popular De Puerto Rico has 1,804 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Banco Popular De Puerto Rico?
The most common issue reported is Managing an account with 254 complaints.
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How do I file a complaint against Banco Popular De Puerto Rico?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Banco Popular De Puerto Rico respond to complaints on time?
Banco Popular De Puerto Rico has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.