Bank of New York Mellon Corporation, the Consumer Complaints
Bank of New York Mellon Corporation, the has received 996 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 996 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (256).
- Timely response rate: 97.0%.
- Consumer disputed rate: 21.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Bank of New York Mellon Corporation, the break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 256 | 25.7% |
| Money transfer, virtual currency, or money service | 216 | 21.7% |
| Mortgage | 182 | 18.3% |
| Bank account or service | 166 | 16.7% |
| Credit card | 47 | 4.7% |
| Debt collection | 45 | 4.5% |
| Credit card or prepaid card | 27 | 2.7% |
| Credit reporting or other personal consumer reports | 27 | 2.7% |
| Vehicle loan or lease | 10 | 1.0% |
| Money transfers | 6 | 0.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 5 | 0.5% |
| Debt or credit management | 4 | 0.4% |
| Payday loan, title loan, or personal loan | 2 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.2% |
| Consumer Loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Bank of New York Mellon Corporation, the.
Company Response Breakdown
When consumers file complaints, Bank of New York Mellon Corporation, the responds in one of several ways. The breakdown below shows how Bank of New York Mellon Corporation, the has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 893 | 89.7% |
| Closed with monetary relief | 79 | 7.9% |
| Closed with non-monetary relief | 8 | 0.8% |
| Closed with relief | 5 | 0.5% |
| Closed without relief | 5 | 0.5% |
| Closed | 3 | 0.3% |
| In progress | 3 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Bank of New York Mellon Corporation, the.
| State | Complaints |
|---|---|
| California | 157 |
| New York | 87 |
| Florida | 80 |
| Georgia | 53 |
| Texas | 52 |
| Pennsylvania | 48 |
| New Jersey | 31 |
| Ohio | 26 |
| Virginia | 23 |
| Illinois | 22 |
| Connecticut | 20 |
| Massachusetts | 20 |
| North Carolina | 19 |
| Colorado | 18 |
| Michigan | 18 |
| Arizona | 17 |
| Maryland | 17 |
| Delaware | 16 |
| Nevada | 14 |
| Indiana | 13 |
Your Rights
What to do if you have a complaint against Bank of New York Mellon Corporation, the
- Contact Bank of New York Mellon Corporation, the directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Bank of New York Mellon Corporation, the have?
Bank of New York Mellon Corporation, the has 996 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Bank of New York Mellon Corporation, the?
The most common issue reported is Managing an account with 193 complaints.
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How do I file a complaint against Bank of New York Mellon Corporation, the?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Bank of New York Mellon Corporation, the respond to complaints on time?
Bank of New York Mellon Corporation, the has a 97.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.