Broker Solutions, Inc. Consumer Complaints
Broker Solutions, Inc. has received 872 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 872 total complaints on file with the CFPB.
- Most complaints are about Mortgage (678).
- Timely response rate: 95.2%.
- Consumer disputed rate: 21.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Broker Solutions, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 678 | 77.8% |
| Credit reporting or other personal consumer reports | 89 | 10.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 82 | 9.4% |
| Debt collection | 14 | 1.6% |
| Credit card | 2 | 0.2% |
| Credit reporting | 2 | 0.2% |
| Bank account or service | 1 | 0.1% |
| Debt or credit management | 1 | 0.1% |
| Money transfer, virtual currency, or money service | 1 | 0.1% |
| Payday loan, title loan, or personal loan | 1 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Broker Solutions, Inc..
Company Response Breakdown
When consumers file complaints, Broker Solutions, Inc. responds in one of several ways. The breakdown below shows how Broker Solutions, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 848 | 97.2% |
| Closed with monetary relief | 23 | 2.6% |
| In progress | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Broker Solutions, Inc..
| State | Complaints |
|---|---|
| California | 164 |
| Georgia | 127 |
| Texas | 57 |
| Florida | 56 |
| Illinois | 40 |
| Colorado | 31 |
| Maryland | 30 |
| Nevada | 28 |
| Pennsylvania | 28 |
| North Carolina | 24 |
| Missouri | 20 |
| Washington | 20 |
| Arizona | 19 |
| South Carolina | 18 |
| New Jersey | 16 |
| Oregon | 16 |
| Virginia | 14 |
| Tennessee | 13 |
| Michigan | 12 |
| Minnesota | 12 |
Your Rights
What to do if you have a complaint against Broker Solutions, Inc.
- Contact Broker Solutions, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Broker Solutions, Inc. have?
Broker Solutions, Inc. has 872 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Broker Solutions, Inc.?
The most common issue reported is Trouble during payment process with 180 complaints.
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How do I file a complaint against Broker Solutions, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Broker Solutions, Inc. respond to complaints on time?
Broker Solutions, Inc. has a 95.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.