Mortgage Complaints in California
California consumers have filed 69,392 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 69,392 mortgage complaints from California.
- Bank of America, National Association has the most complaints (9,529).
- Most common issue: Loan modification,collection,foreclosure.
69,392 Total mortgage complaints
30 Companies involved
18 Distinct issues
Top Companies for Mortgage in California
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 9,529 | 13.7% |
| Wells Fargo & Company | 8,519 | 12.3% |
| Ocwen Financial Corporation | 5,930 | 8.5% |
| JPMorgan Chase & Co. | 4,595 | 6.6% |
| Nationstar Mortgage LLC | 3,794 | 5.5% |
| Select Portfolio Servicing, Inc. | 3,296 | 4.7% |
| Shellpoint Partners, LLC | 2,527 | 3.6% |
| Mr. Cooper Group Inc. | 1,926 | 2.8% |
| Specialized Loan Servicing Holdings LLC | 1,764 | 2.5% |
| Ditech Financial LLC | 1,644 | 2.4% |
| Citibank, N.A. | 1,444 | 2.1% |
| U.S. Bancorp | 1,166 | 1.7% |
| LoanCare, LLC | 1,029 | 1.5% |
| Freedom Mortgage Company | 918 | 1.3% |
| PNC Bank N.A. | 779 | 1.1% |
| Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) | 727 | 1.0% |
| Rocket Mortgage, LLC | 647 | 0.9% |
| Caliber Home Loans, Inc. | 628 | 0.9% |
| Cit Bank, National Association | 625 | 0.9% |
| Seterus, Inc. | 567 | 0.8% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from California.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 60,709 | 87.5% |
| Closed with non-monetary relief | 3,316 | 4.8% |
| Closed without relief | 2,186 | 3.2% |
| Closed with monetary relief | 1,692 | 2.4% |
| Closed | 999 | 1.4% |
| Closed with relief | 212 | 0.3% |
| Untimely response | 149 | 0.2% |
| In progress | 128 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in California?
69,392 complaints about mortgage have been filed from California.
-
Which company gets the most mortgage complaints in California?
Bank of America, National Association leads with 9,529 mortgage complaints in California.
-
What is the most common issue with mortgage in California?
The most frequently reported issue is Loan modification,collection,foreclosure with 22,279 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.