Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Consumer Complaints
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has received 4,015 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 4,015 total complaints on file with the CFPB.
- Most complaints are about Mortgage (3,624).
- Timely response rate: 98.6%.
- Consumer disputed rate: 21.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 3,624 | 90.3% |
| Debt collection | 207 | 5.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 136 | 3.4% |
| Credit reporting or other personal consumer reports | 18 | 0.4% |
| Payday loan | 7 | 0.2% |
| Payday loan, title loan, or personal loan | 6 | 0.1% |
| Bank account or service | 5 | 0.1% |
| Checking or savings account | 3 | 0.1% |
| Consumer Loan | 2 | 0.0% |
| Credit card or prepaid card | 2 | 0.0% |
| Money transfer, virtual currency, or money service | 2 | 0.0% |
| Credit reporting | 1 | 0.0% |
| Debt or credit management | 1 | 0.0% |
| Student loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC).
Company Response Breakdown
When consumers file complaints, Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) responds in one of several ways. The breakdown below shows how Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,934 | 98% |
| Closed | 68 | 1.7% |
| Closed with non-monetary relief | 12 | 0.3% |
| Closed with monetary relief | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC).
| State | Complaints |
|---|---|
| California | 764 |
| Florida | 499 |
| New York | 292 |
| Georgia | 238 |
| New Jersey | 236 |
| Pennsylvania | 148 |
| Illinois | 147 |
| Virginia | 127 |
| Maryland | 126 |
| Arizona | 120 |
| Texas | 120 |
| North Carolina | 96 |
| Colorado | 86 |
| Ohio | 74 |
| Massachusetts | 73 |
| Washington | 71 |
| Nevada | 68 |
| Michigan | 66 |
| Minnesota | 50 |
| Connecticut | 45 |
Your Rights
What to do if you have a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
- Contact Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) have?
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has 4,015 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
The most common issue reported is Loan modification,collection,foreclosure with 910 complaints.
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How do I file a complaint against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) respond to complaints on time?
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has a 98.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.