Columbia Banking System, Inc. Consumer Complaints
Columbia Banking System, Inc. has received 287 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 287 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (164).
- Timely response rate: 100.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Columbia Banking System, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 164 | 57.1% |
| Money transfer, virtual currency, or money service | 25 | 8.7% |
| Mortgage | 24 | 8.4% |
| Debt collection | 21 | 7.3% |
| Credit reporting or other personal consumer reports | 19 | 6.6% |
| Vehicle loan or lease | 15 | 5.2% |
| Payday loan, title loan, personal loan, or advance loan | 10 | 3.5% |
| Credit card | 3 | 1.0% |
| Debt or credit management | 2 | 0.7% |
| Credit card or prepaid card | 1 | 0.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 1 | 0.3% |
| Payday loan, title loan, or personal loan | 1 | 0.3% |
| Student loan | 1 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about Columbia Banking System, Inc..
Company Response Breakdown
When consumers file complaints, Columbia Banking System, Inc. responds in one of several ways. The breakdown below shows how Columbia Banking System, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 283 | 98.6% |
| Closed with monetary relief | 4 | 1.4% |
Complaints by State
Top states where consumers have filed complaints against Columbia Banking System, Inc..
| State | Complaints |
|---|---|
| Oregon | 88 |
| Washington | 61 |
| California | 52 |
| Florida | 16 |
| Idaho | 7 |
| New Jersey | 7 |
| Texas | 7 |
| Georgia | 5 |
| Virginia | 4 |
| Maryland | 3 |
| Minnesota | 3 |
| New York | 3 |
| Pennsylvania | 3 |
| Indiana | 2 |
| Michigan | 2 |
| Ohio | 2 |
| Alaska | 1 |
| Arkansas | 1 |
| Arizona | 1 |
| Colorado | 1 |
Your Rights
What to do if you have a complaint against Columbia Banking System, Inc.
- Contact Columbia Banking System, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Columbia Banking System, Inc. have?
Columbia Banking System, Inc. has 287 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Columbia Banking System, Inc.?
The most common issue reported is Managing an account with 95 complaints.
-
How do I file a complaint against Columbia Banking System, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Columbia Banking System, Inc. respond to complaints on time?
Columbia Banking System, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.