Cottonwood Financial Ltd. Consumer Complaints
Cottonwood Financial Ltd. has received 450 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 450 total complaints on file with the CFPB.
- Most complaints are about Debt collection (253).
- Timely response rate: 99.1%.
- Consumer disputed rate: 10.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Cottonwood Financial Ltd. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 253 | 56.2% |
| Payday loan, title loan, or personal loan | 78 | 17.3% |
| Payday loan | 65 | 14.4% |
| Consumer Loan | 20 | 4.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 18 | 4.0% |
| Payday loan, title loan, personal loan, or advance loan | 11 | 2.4% |
| Credit reporting or other personal consumer reports | 2 | 0.4% |
| Checking or savings account | 1 | 0.2% |
| Money transfer, virtual currency, or money service | 1 | 0.2% |
| Prepaid card | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Cottonwood Financial Ltd..
Company Response Breakdown
When consumers file complaints, Cottonwood Financial Ltd. responds in one of several ways. The breakdown below shows how Cottonwood Financial Ltd. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 441 | 98% |
| Closed with non-monetary relief | 6 | 1.3% |
| Closed with monetary relief | 2 | 0.4% |
| Closed | 1 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Cottonwood Financial Ltd..
| State | Complaints |
|---|---|
| Texas | 262 |
| Illinois | 41 |
| Wisconsin | 34 |
| New Mexico | 19 |
| Idaho | 9 |
| Michigan | 8 |
| Utah | 8 |
| Minnesota | 7 |
| Washington | 6 |
| Florida | 5 |
| Louisiana | 4 |
| Arkansas | 3 |
| Arizona | 3 |
| Georgia | 3 |
| Maryland | 3 |
| Ohio | 3 |
| Indiana | 2 |
| Kansas | 2 |
| North Carolina | 2 |
| New Jersey | 2 |
Your Rights
What to do if you have a complaint against Cottonwood Financial Ltd.
- Contact Cottonwood Financial Ltd. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Cottonwood Financial Ltd. have?
Cottonwood Financial Ltd. has 450 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Cottonwood Financial Ltd.?
The most common issue reported is Communication tactics with 61 complaints.
-
How do I file a complaint against Cottonwood Financial Ltd.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Cottonwood Financial Ltd. respond to complaints on time?
Cottonwood Financial Ltd. has a 99.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.