Cullen/frost Bankers, Inc. Consumer Complaints
Cullen/frost Bankers, Inc. has received 510 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 510 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (340).
- Timely response rate: 99.4%.
- Consumer disputed rate: 15.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Cullen/frost Bankers, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 340 | 66.7% |
| Bank account or service | 37 | 7.3% |
| Money transfer, virtual currency, or money service | 33 | 6.5% |
| Debt collection | 25 | 4.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 24 | 4.7% |
| Credit reporting or other personal consumer reports | 21 | 4.1% |
| Mortgage | 12 | 2.4% |
| Payday loan, title loan, or personal loan | 7 | 1.4% |
| Credit card | 4 | 0.8% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.6% |
| Money transfers | 2 | 0.4% |
| Credit card or prepaid card | 1 | 0.2% |
| Vehicle loan or lease | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Cullen/frost Bankers, Inc..
Company Response Breakdown
When consumers file complaints, Cullen/frost Bankers, Inc. responds in one of several ways. The breakdown below shows how Cullen/frost Bankers, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 456 | 89.4% |
| Closed with monetary relief | 40 | 7.8% |
| Closed with non-monetary relief | 10 | 2% |
| Closed | 3 | 0.6% |
| In progress | 1 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Cullen/frost Bankers, Inc..
| State | Complaints |
|---|---|
| Texas | 458 |
| Florida | 5 |
| California | 4 |
| Colorado | 4 |
| Arizona | 3 |
| Maryland | 3 |
| Arkansas | 2 |
| North Carolina | 2 |
| New Mexico | 2 |
| New York | 2 |
| Oklahoma | 2 |
| South Carolina | 2 |
| Alabama | 1 |
| Georgia | 1 |
| Illinois | 1 |
| Kansas | 1 |
| Minnesota | 1 |
| Nevada | 1 |
| Ohio | 1 |
| PR | 1 |
Your Rights
What to do if you have a complaint against Cullen/frost Bankers, Inc.
- Contact Cullen/frost Bankers, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Cullen/frost Bankers, Inc. have?
Cullen/frost Bankers, Inc. has 510 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Cullen/frost Bankers, Inc.?
The most common issue reported is Managing an account with 150 complaints.
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How do I file a complaint against Cullen/frost Bankers, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Cullen/frost Bankers, Inc. respond to complaints on time?
Cullen/frost Bankers, Inc. has a 99.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.