Mortgage Complaints in District of Columbia
District of Columbia consumers have filed 2,324 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 2,324 mortgage complaints from District of Columbia.
- Wells Fargo & Company has the most complaints (280).
- Most common issue: Trouble during payment process.
2,324 Total mortgage complaints
30 Companies involved
15 Distinct issues
Top Companies for Mortgage in District of Columbia
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 280 | 12.0% |
| Bank of America, National Association | 245 | 10.5% |
| Ocwen Financial Corporation | 155 | 6.7% |
| JPMorgan Chase & Co. | 125 | 5.4% |
| Shellpoint Partners, LLC | 85 | 3.7% |
| Select Portfolio Servicing, Inc. | 84 | 3.6% |
| Nationstar Mortgage LLC | 82 | 3.5% |
| PNC Bank N.A. | 77 | 3.3% |
| Mr. Cooper Group Inc. | 72 | 3.1% |
| Ditech Financial LLC | 63 | 2.7% |
| SunTrust Banks, Inc. | 63 | 2.7% |
| Truist Financial Corporation | 44 | 1.9% |
| U.S. Bancorp | 43 | 1.9% |
| Specialized Loan Servicing Holdings LLC | 38 | 1.6% |
| Pennymac Loan Services, LLC. | 37 | 1.6% |
| Citibank, N.A. | 36 | 1.5% |
| LoanCare, LLC | 34 | 1.5% |
| Rushmore Loan Management Services LLC | 30 | 1.3% |
| Navy Federal Credit Union | 29 | 1.2% |
| Carrington Mortgage Services, LLC | 27 | 1.2% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from District of Columbia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,051 | 88.3% |
| Closed with non-monetary relief | 97 | 4.2% |
| Closed with monetary relief | 89 | 3.8% |
| Closed without relief | 50 | 2.2% |
| Closed | 17 | 0.7% |
| Closed with relief | 10 | 0.4% |
| Untimely response | 6 | 0.3% |
| In progress | 4 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in District of Columbia?
2,324 complaints about mortgage have been filed from District of Columbia.
-
Which company gets the most mortgage complaints in District of Columbia?
Wells Fargo & Company leads with 280 mortgage complaints in District of Columbia.
-
What is the most common issue with mortgage in District of Columbia?
The most frequently reported issue is Trouble during payment process with 600 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.