Rushmore Loan Management Services LLC Consumer Complaints
Rushmore Loan Management Services LLC has received 3,802 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 3,802 total complaints on file with the CFPB.
- Most complaints are about Mortgage (3,413).
- Timely response rate: 99.5%.
- Consumer disputed rate: 23.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Rushmore Loan Management Services LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 3,413 | 89.8% |
| Debt collection | 205 | 5.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 171 | 4.5% |
| Checking or savings account | 3 | 0.1% |
| Payday loan, title loan, or personal loan | 3 | 0.1% |
| Consumer Loan | 2 | 0.1% |
| Credit reporting or other personal consumer reports | 2 | 0.1% |
| Payday loan | 2 | 0.1% |
| Credit reporting | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Rushmore Loan Management Services LLC.
Company Response Breakdown
When consumers file complaints, Rushmore Loan Management Services LLC responds in one of several ways. The breakdown below shows how Rushmore Loan Management Services LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,802 | 100% |
Complaints by State
Top states where consumers have filed complaints against Rushmore Loan Management Services LLC.
| State | Complaints |
|---|---|
| California | 525 |
| Florida | 438 |
| New York | 349 |
| Georgia | 237 |
| New Jersey | 221 |
| Virginia | 151 |
| Maryland | 146 |
| Texas | 140 |
| Pennsylvania | 138 |
| Massachusetts | 114 |
| Illinois | 112 |
| North Carolina | 99 |
| Washington | 94 |
| Ohio | 92 |
| Michigan | 65 |
| Louisiana | 61 |
| South Carolina | 60 |
| Tennessee | 57 |
| Delaware | 40 |
| Missouri | 40 |
Your Rights
What to do if you have a complaint against Rushmore Loan Management Services LLC
- Contact Rushmore Loan Management Services LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Rushmore Loan Management Services LLC have?
Rushmore Loan Management Services LLC has 3,802 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Rushmore Loan Management Services LLC?
The most common issue reported is Trouble during payment process with 1,175 complaints.
-
How do I file a complaint against Rushmore Loan Management Services LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Rushmore Loan Management Services LLC respond to complaints on time?
Rushmore Loan Management Services LLC has a 99.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.