First National Bank of Omaha Consumer Complaints
First National Bank of Omaha has received 3,953 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 3,953 total complaints on file with the CFPB.
- Most complaints are about Credit card (1,257).
- Timely response rate: 99.3%.
- Consumer disputed rate: 23.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against First National Bank of Omaha break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit card | 1,257 | 31.8% |
| Credit card or prepaid card | 931 | 23.6% |
| Credit reporting or other personal consumer reports | 430 | 10.9% |
| Checking or savings account | 368 | 9.3% |
| Debt collection | 355 | 9.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 311 | 7.9% |
| Bank account or service | 99 | 2.5% |
| Mortgage | 74 | 1.9% |
| Payday loan, title loan, personal loan, or advance loan | 44 | 1.1% |
| Money transfer, virtual currency, or money service | 31 | 0.8% |
| Consumer Loan | 19 | 0.5% |
| Payday loan, title loan, or personal loan | 17 | 0.4% |
| Vehicle loan or lease | 6 | 0.2% |
| Credit reporting | 3 | 0.1% |
| Money transfers | 3 | 0.1% |
| Prepaid card | 3 | 0.1% |
| Payday loan | 1 | 0.0% |
| Student loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about First National Bank of Omaha.
Company Response Breakdown
When consumers file complaints, First National Bank of Omaha responds in one of several ways. The breakdown below shows how First National Bank of Omaha has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,064 | 77.5% |
| Closed with non-monetary relief | 440 | 11.1% |
| Closed with monetary relief | 351 | 8.9% |
| Closed without relief | 42 | 1.1% |
| Closed | 29 | 0.7% |
| Closed with relief | 27 | 0.7% |
Complaints by State
Top states where consumers have filed complaints against First National Bank of Omaha.
| State | Complaints |
|---|---|
| California | 476 |
| New York | 313 |
| Texas | 308 |
| Florida | 269 |
| Illinois | 248 |
| Nebraska | 225 |
| Georgia | 151 |
| Pennsylvania | 125 |
| Virginia | 110 |
| Ohio | 109 |
| Colorado | 106 |
| Minnesota | 102 |
| Michigan | 100 |
| New Jersey | 93 |
| North Carolina | 86 |
| Arizona | 85 |
| Maryland | 73 |
| Massachusetts | 69 |
| Kansas | 66 |
| Nevada | 59 |
Your Rights
What to do if you have a complaint against First National Bank of Omaha
- Contact First National Bank of Omaha directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does First National Bank of Omaha have?
First National Bank of Omaha has 3,953 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about First National Bank of Omaha?
The most common issue reported is Incorrect information on your report with 407 complaints.
-
How do I file a complaint against First National Bank of Omaha?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does First National Bank of Omaha respond to complaints on time?
First National Bank of Omaha has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.