Mortgage Complaints in Florida
Florida consumers have filed 46,626 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 46,626 mortgage complaints from Florida.
- Bank of America, National Association has the most complaints (5,596).
- Most common issue: Loan modification,collection,foreclosure.
46,626 Total mortgage complaints
30 Companies involved
18 Distinct issues
Top Companies for Mortgage in Florida
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 5,596 | 12.0% |
| Wells Fargo & Company | 5,053 | 10.8% |
| Ocwen Financial Corporation | 3,597 | 7.7% |
| JPMorgan Chase & Co. | 2,453 | 5.3% |
| Nationstar Mortgage LLC | 2,153 | 4.6% |
| Select Portfolio Servicing, Inc. | 1,837 | 3.9% |
| Shellpoint Partners, LLC | 1,635 | 3.5% |
| Mr. Cooper Group Inc. | 1,424 | 3.1% |
| Ditech Financial LLC | 1,337 | 2.9% |
| Citibank, N.A. | 958 | 2.1% |
| Specialized Loan Servicing Holdings LLC | 836 | 1.8% |
| Freedom Mortgage Company | 817 | 1.8% |
| U.S. Bancorp | 802 | 1.7% |
| SunTrust Banks, Inc. | 790 | 1.7% |
| LoanCare, LLC | 696 | 1.5% |
| Seterus, Inc. | 655 | 1.4% |
| PNC Bank N.A. | 631 | 1.4% |
| Rocket Mortgage, LLC | 568 | 1.2% |
| Carrington Mortgage Services, LLC | 562 | 1.2% |
| Pennymac Loan Services, LLC. | 525 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Florida.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 41,302 | 88.6% |
| Closed with non-monetary relief | 2,232 | 4.8% |
| Closed with monetary relief | 1,144 | 2.5% |
| Closed without relief | 968 | 2.1% |
| Closed | 621 | 1.3% |
| In progress | 151 | 0.3% |
| Closed with relief | 118 | 0.3% |
| Untimely response | 90 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Florida?
46,626 complaints about mortgage have been filed from Florida.
-
Which company gets the most mortgage complaints in Florida?
Bank of America, National Association leads with 5,596 mortgage complaints in Florida.
-
What is the most common issue with mortgage in Florida?
The most frequently reported issue is Loan modification,collection,foreclosure with 12,787 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.