Hanwha QCells USA Corp Consumer Complaints
Hanwha QCells USA Corp has received 81 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 81 total complaints on file with the CFPB.
- Most complaints are about Payday loan, title loan, personal loan, or advance loan (49).
- Timely response rate: 100.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Hanwha QCells USA Corp break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 49 | 60.5% |
| Credit reporting or other personal consumer reports | 12 | 14.8% |
| Debt collection | 10 | 12.3% |
| Mortgage | 4 | 4.9% |
| Money transfer, virtual currency, or money service | 3 | 3.7% |
| Checking or savings account | 2 | 2.5% |
| Debt or credit management | 1 | 1.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Hanwha QCells USA Corp.
Company Response Breakdown
When consumers file complaints, Hanwha QCells USA Corp responds in one of several ways. The breakdown below shows how Hanwha QCells USA Corp has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 67 | 82.7% |
| In progress | 11 | 13.6% |
| Closed with non-monetary relief | 2 | 2.5% |
| Closed with monetary relief | 1 | 1.2% |
Complaints by State
Top states where consumers have filed complaints against Hanwha QCells USA Corp.
| State | Complaints |
|---|---|
| California | 21 |
| Texas | 21 |
| Florida | 10 |
| New York | 5 |
| Idaho | 3 |
| Louisiana | 3 |
| Oklahoma | 3 |
| North Carolina | 2 |
| Virginia | 2 |
| Arkansas | 1 |
| Arizona | 1 |
| Colorado | 1 |
| Georgia | 1 |
| Massachusetts | 1 |
| Michigan | 1 |
| Missouri | 1 |
| New Hampshire | 1 |
| New Jersey | 1 |
| New Mexico | 1 |
| Pennsylvania | 1 |
Your Rights
What to do if you have a complaint against Hanwha QCells USA Corp
- Contact Hanwha QCells USA Corp directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Hanwha QCells USA Corp have?
Hanwha QCells USA Corp has 81 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Hanwha QCells USA Corp?
The most common issue reported is Getting the loan with 14 complaints.
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How do I file a complaint against Hanwha QCells USA Corp?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Hanwha QCells USA Corp respond to complaints on time?
Hanwha QCells USA Corp has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.