Investors Bank Consumer Complaints
Investors Bank has received 198 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 198 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (79).
- Timely response rate: 88.4%.
- Consumer disputed rate: 17.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Investors Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 79 | 39.9% |
| Mortgage | 75 | 37.9% |
| Bank account or service | 37 | 18.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 2 | 1.0% |
| Money transfer, virtual currency, or money service | 2 | 1.0% |
| Consumer Loan | 1 | 0.5% |
| Credit card | 1 | 0.5% |
| Credit card or prepaid card | 1 | 0.5% |
Most Common Issues
These are the specific issues consumers most frequently report about Investors Bank.
Company Response Breakdown
When consumers file complaints, Investors Bank responds in one of several ways. The breakdown below shows how Investors Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 166 | 83.8% |
| Closed with monetary relief | 25 | 12.6% |
| Closed with non-monetary relief | 6 | 3% |
| Closed | 1 | 0.5% |
Complaints by State
Top states where consumers have filed complaints against Investors Bank.
| State | Complaints |
|---|---|
| New Jersey | 116 |
| New York | 47 |
| Pennsylvania | 8 |
| California | 5 |
| Arizona | 2 |
| Massachusetts | 2 |
| Nevada | 2 |
| Texas | 2 |
| Alabama | 1 |
| Florida | 1 |
| North Carolina | 1 |
| New Mexico | 1 |
| Ohio | 1 |
| South Carolina | 1 |
| South Dakota | 1 |
| Virginia | 1 |
| Washington | 1 |
Your Rights
What to do if you have a complaint against Investors Bank
- Contact Investors Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Investors Bank have?
Investors Bank has 198 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Investors Bank?
The most common issue reported is Managing an account with 53 complaints.
-
How do I file a complaint against Investors Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Investors Bank respond to complaints on time?
Investors Bank has a 88.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.