Meta Payments Inc. Consumer Complaints
Meta Payments Inc. has received 245 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 245 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (155).
- Timely response rate: 95.9%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Meta Payments Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 155 | 63.3% |
| Credit reporting or other personal consumer reports | 35 | 14.3% |
| Credit card | 29 | 11.8% |
| Checking or savings account | 19 | 7.8% |
| Prepaid card | 4 | 1.6% |
| Debt collection | 2 | 0.8% |
| Mortgage | 1 | 0.4% |
Most Common Issues
These are the specific issues consumers most frequently report about Meta Payments Inc..
Company Response Breakdown
When consumers file complaints, Meta Payments Inc. responds in one of several ways. The breakdown below shows how Meta Payments Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 205 | 83.7% |
| Closed with monetary relief | 24 | 9.8% |
| In progress | 16 | 6.5% |
Complaints by State
Top states where consumers have filed complaints against Meta Payments Inc..
| State | Complaints |
|---|---|
| Florida | 27 |
| California | 22 |
| Texas | 19 |
| Pennsylvania | 11 |
| Arizona | 10 |
| North Carolina | 9 |
| Georgia | 7 |
| Illinois | 7 |
| New York | 7 |
| Colorado | 6 |
| Maine | 6 |
| Ohio | 6 |
| South Carolina | 6 |
| Louisiana | 5 |
| Oklahoma | 5 |
| Massachusetts | 4 |
| Washington | 4 |
| Maryland | 3 |
| Missouri | 3 |
| New Jersey | 3 |
Your Rights
What to do if you have a complaint against Meta Payments Inc.
- Contact Meta Payments Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Meta Payments Inc. have?
Meta Payments Inc. has 245 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Meta Payments Inc.?
The most common issue reported is Other service problem with 38 complaints.
-
How do I file a complaint against Meta Payments Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Meta Payments Inc. respond to complaints on time?
Meta Payments Inc. has a 95.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.