Student loan Complaints in New Mexico
New Mexico consumers have filed 459 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 459 student loan complaints from New Mexico.
- Navient Solutions, LLC. has the most complaints (115).
- Most common issue: Dealing with your lender or servicer.
459 Total student loan complaints
30 Companies involved
13 Distinct issues
Top Companies for Student loan in New Mexico
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 115 | 25.1% |
| Mohela | 77 | 16.8% |
| Aes/pheaa | 57 | 12.4% |
| Nelnet, Inc. | 49 | 10.7% |
| Maximus Federal Services, Inc. | 26 | 5.7% |
| EdFinancial Services | 21 | 4.6% |
| New Mexico Educational Assistance Foundation | 14 | 3.1% |
| Wells Fargo & Company | 14 | 3.1% |
| Slm Corporation | 11 | 2.4% |
| Servicer under contract with Federal Student Aid | 9 | 2.0% |
| ACS Education Services | 4 | 0.9% |
| Great Lakes | 4 | 0.9% |
| Heartland Payment Systems Inc. | 4 | 0.9% |
| JPMorgan Chase & Co. | 4 | 0.9% |
| Citibank, N.A. | 3 | 0.7% |
| Access Group Inc. | 2 | 0.4% |
| Bank of America, National Association | 2 | 0.4% |
| Climb Credit Inc. | 2 | 0.4% |
| Ecmc Group, Inc. | 2 | 0.4% |
| First Associates Loan Servicing LLC | 2 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from New Mexico.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 396 | 86.3% |
| Closed with non-monetary relief | 26 | 5.7% |
| Untimely response | 22 | 4.8% |
| Closed with monetary relief | 7 | 1.5% |
| In progress | 6 | 1.3% |
| Closed | 1 | 0.2% |
| Closed without relief | 1 | 0.2% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in New Mexico?
459 complaints about student loan have been filed from New Mexico.
-
Which company gets the most student loan complaints in New Mexico?
Navient Solutions, LLC. leads with 115 student loan complaints in New Mexico.
-
What is the most common issue with student loan in New Mexico?
The most frequently reported issue is Dealing with your lender or servicer with 228 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.