First Associates Loan Servicing LLC Consumer Complaints
First Associates Loan Servicing LLC has received 389 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 389 total complaints on file with the CFPB.
- Most complaints are about Student loan (317).
- Timely response rate: 98.2%.
- Consumer disputed rate: 19.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against First Associates Loan Servicing LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 317 | 81.5% |
| Debt collection | 47 | 12.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 12 | 3.1% |
| Consumer Loan | 6 | 1.5% |
| Payday loan, title loan, or personal loan | 4 | 1.0% |
| Vehicle loan or lease | 2 | 0.5% |
| Mortgage | 1 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about First Associates Loan Servicing LLC.
Company Response Breakdown
When consumers file complaints, First Associates Loan Servicing LLC responds in one of several ways. The breakdown below shows how First Associates Loan Servicing LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 367 | 94.3% |
| Closed with non-monetary relief | 16 | 4.1% |
| Closed | 4 | 1% |
| Closed with monetary relief | 2 | 0.5% |
Complaints by State
Top states where consumers have filed complaints against First Associates Loan Servicing LLC.
| State | Complaints |
|---|---|
| Florida | 29 |
| California | 28 |
| Ohio | 26 |
| Texas | 24 |
| Michigan | 18 |
| Virginia | 18 |
| New York | 16 |
| Tennessee | 13 |
| Georgia | 12 |
| North Carolina | 12 |
| Illinois | 11 |
| Oregon | 11 |
| Wisconsin | 11 |
| Indiana | 10 |
| Louisiana | 10 |
| Maryland | 10 |
| Pennsylvania | 10 |
| South Carolina | 9 |
| Colorado | 8 |
| Kentucky | 8 |
Your Rights
What to do if you have a complaint against First Associates Loan Servicing LLC
- Contact First Associates Loan Servicing LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does First Associates Loan Servicing LLC have?
First Associates Loan Servicing LLC has 389 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about First Associates Loan Servicing LLC?
The most common issue reported is Can't repay my loan with 130 complaints.
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How do I file a complaint against First Associates Loan Servicing LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First Associates Loan Servicing LLC respond to complaints on time?
First Associates Loan Servicing LLC has a 98.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.