Access Group Inc. Consumer Complaints
Access Group Inc. has received 149 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 149 total complaints on file with the CFPB.
- Most complaints are about Student loan (121).
- Timely response rate: 99.3%.
- Consumer disputed rate: 28.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Access Group Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 121 | 81.2% |
| Debt collection | 24 | 16.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 3 | 2.0% |
| Consumer Loan | 1 | 0.7% |
Most Common Issues
These are the specific issues consumers most frequently report about Access Group Inc..
Company Response Breakdown
When consumers file complaints, Access Group Inc. responds in one of several ways. The breakdown below shows how Access Group Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 148 | 99.3% |
| Closed | 1 | 0.7% |
Complaints by State
Top states where consumers have filed complaints against Access Group Inc..
| State | Complaints |
|---|---|
| California | 24 |
| Florida | 16 |
| New York | 14 |
| Texas | 10 |
| District of Columbia | 9 |
| Illinois | 8 |
| Ohio | 8 |
| Michigan | 5 |
| Arizona | 4 |
| Minnesota | 4 |
| Missouri | 4 |
| New Hampshire | 4 |
| Pennsylvania | 4 |
| Washington | 4 |
| Alabama | 3 |
| Maryland | 3 |
| New Jersey | 3 |
| New Mexico | 3 |
| Virginia | 3 |
| Georgia | 2 |
Your Rights
What to do if you have a complaint against Access Group Inc.
- Contact Access Group Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Access Group Inc. have?
Access Group Inc. has 149 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Access Group Inc.?
The most common issue reported is Dealing with my lender or servicer with 37 complaints.
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How do I file a complaint against Access Group Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Access Group Inc. respond to complaints on time?
Access Group Inc. has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.