Mortgage Complaints in West Virginia
West Virginia consumers have filed 979 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 979 mortgage complaints from West Virginia.
- Wells Fargo & Company has the most complaints (123).
- Most common issue: Trouble during payment process.
979 Total mortgage complaints
30 Companies involved
13 Distinct issues
Top Companies for Mortgage in West Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 123 | 12.6% |
| JPMorgan Chase & Co. | 62 | 6.3% |
| Bank of America, National Association | 51 | 5.2% |
| Ocwen Financial Corporation | 49 | 5.0% |
| Mr. Cooper Group Inc. | 48 | 4.9% |
| Shellpoint Partners, LLC | 39 | 4.0% |
| Freedom Mortgage Company | 38 | 3.9% |
| Ditech Financial LLC | 34 | 3.5% |
| Nationstar Mortgage LLC | 29 | 3.0% |
| Rocket Mortgage, LLC | 28 | 2.9% |
| Citibank, N.A. | 25 | 2.6% |
| Fifth Third Financial Corporation | 25 | 2.6% |
| Select Portfolio Servicing, Inc. | 25 | 2.6% |
| Huntington National Bank, the | 24 | 2.5% |
| Bb&t Corporation | 20 | 2.0% |
| Carrington Mortgage Services, LLC | 20 | 2.0% |
| LoanCare, LLC | 16 | 1.6% |
| PNC Bank N.A. | 15 | 1.5% |
| U.S. Bancorp | 15 | 1.5% |
| Caliber Home Loans, Inc. | 12 | 1.2% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from West Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 873 | 89.2% |
| Closed with non-monetary relief | 38 | 3.9% |
| Closed with monetary relief | 30 | 3.1% |
| Closed without relief | 20 | 2% |
| Closed | 9 | 0.9% |
| Closed with relief | 3 | 0.3% |
| In progress | 3 | 0.3% |
| Untimely response | 3 | 0.3% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in West Virginia?
979 complaints about mortgage have been filed from West Virginia.
-
Which company gets the most mortgage complaints in West Virginia?
Wells Fargo & Company leads with 123 mortgage complaints in West Virginia.
-
What is the most common issue with mortgage in West Virginia?
The most frequently reported issue is Trouble during payment process with 269 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.