Westcreek Financial Consumer Complaints
Westcreek Financial has received 973 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 973 total complaints on file with the CFPB.
- Most complaints are about Debt collection (379).
- Timely response rate: 75.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Westcreek Financial break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 379 | 39.0% |
| Credit reporting or other personal consumer reports | 263 | 27.0% |
| Payday loan, title loan, personal loan, or advance loan | 142 | 14.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 70 | 7.2% |
| Payday loan, title loan, or personal loan | 60 | 6.2% |
| Credit card | 21 | 2.2% |
| Vehicle loan or lease | 21 | 2.2% |
| Checking or savings account | 7 | 0.7% |
| Debt or credit management | 7 | 0.7% |
| Credit card or prepaid card | 2 | 0.2% |
| Consumer Loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Westcreek Financial.
Company Response Breakdown
When consumers file complaints, Westcreek Financial responds in one of several ways. The breakdown below shows how Westcreek Financial has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 909 | 93.4% |
| Closed with monetary relief | 45 | 4.6% |
| Untimely response | 16 | 1.6% |
| Closed with non-monetary relief | 3 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Westcreek Financial.
| State | Complaints |
|---|---|
| Florida | 124 |
| Texas | 121 |
| Georgia | 77 |
| Illinois | 62 |
| Pennsylvania | 57 |
| New York | 53 |
| California | 52 |
| Virginia | 37 |
| North Carolina | 30 |
| South Carolina | 30 |
| Michigan | 29 |
| Arizona | 25 |
| Ohio | 25 |
| Colorado | 24 |
| Nevada | 24 |
| Indiana | 21 |
| Maryland | 18 |
| Tennessee | 14 |
| Alabama | 13 |
| Connecticut | 13 |
Your Rights
What to do if you have a complaint against Westcreek Financial
- Contact Westcreek Financial directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Westcreek Financial have?
Westcreek Financial has 973 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Westcreek Financial?
The most common issue reported is Incorrect information on your report with 185 complaints.
-
How do I file a complaint against Westcreek Financial?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Westcreek Financial respond to complaints on time?
Westcreek Financial has a 75.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.