AppFolio, Inc. Consumer Complaints
AppFolio, Inc. has received 186 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 186 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (121).
- Timely response rate: 93.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against AppFolio, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 121 | 65.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 39 | 21.0% |
| Money transfer, virtual currency, or money service | 20 | 10.8% |
| Debt collection | 5 | 2.7% |
| Mortgage | 1 | 0.5% |
Most Common Issues
These are the specific issues consumers most frequently report about AppFolio, Inc..
Company Response Breakdown
When consumers file complaints, AppFolio, Inc. responds in one of several ways. The breakdown below shows how AppFolio, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 186 | 100% |
Complaints by State
Top states where consumers have filed complaints against AppFolio, Inc..
| State | Complaints |
|---|---|
| Georgia | 15 |
| Texas | 15 |
| California | 12 |
| Illinois | 11 |
| North Carolina | 10 |
| Pennsylvania | 10 |
| Florida | 9 |
| Nevada | 9 |
| Maryland | 8 |
| New York | 8 |
| Virginia | 7 |
| New Jersey | 6 |
| Indiana | 5 |
| Michigan | 5 |
| Washington | 5 |
| Alabama | 4 |
| Connecticut | 3 |
| Kansas | 3 |
| Massachusetts | 3 |
| Minnesota | 3 |
Your Rights
What to do if you have a complaint against AppFolio, Inc.
- Contact AppFolio, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does AppFolio, Inc. have?
AppFolio, Inc. has 186 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about AppFolio, Inc.?
The most common issue reported is Incorrect information on your report with 91 complaints.
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How do I file a complaint against AppFolio, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does AppFolio, Inc. respond to complaints on time?
AppFolio, Inc. has a 93.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.