Arvest Bank Group, Inc. Consumer Complaints
Arvest Bank Group, Inc. has received 1,638 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,638 total complaints on file with the CFPB.
- Most complaints are about Mortgage (760).
- Timely response rate: 99.3%.
- Consumer disputed rate: 21.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Arvest Bank Group, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 760 | 46.4% |
| Checking or savings account | 451 | 27.5% |
| Bank account or service | 115 | 7.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 78 | 4.8% |
| Credit reporting or other personal consumer reports | 50 | 3.1% |
| Debt collection | 36 | 2.2% |
| Money transfer, virtual currency, or money service | 36 | 2.2% |
| Credit card | 35 | 2.1% |
| Credit card or prepaid card | 25 | 1.5% |
| Vehicle loan or lease | 15 | 0.9% |
| Payday loan, title loan, or personal loan | 14 | 0.9% |
| Consumer Loan | 13 | 0.8% |
| Credit reporting | 3 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.2% |
| Debt or credit management | 1 | 0.1% |
| Money transfers | 1 | 0.1% |
| Payday loan | 1 | 0.1% |
| Prepaid card | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Arvest Bank Group, Inc..
Company Response Breakdown
When consumers file complaints, Arvest Bank Group, Inc. responds in one of several ways. The breakdown below shows how Arvest Bank Group, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,555 | 94.9% |
| Closed with monetary relief | 30 | 1.8% |
| Closed without relief | 26 | 1.6% |
| Closed | 11 | 0.7% |
| Closed with non-monetary relief | 11 | 0.7% |
| Closed with relief | 5 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Arvest Bank Group, Inc..
| State | Complaints |
|---|---|
| Arkansas | 328 |
| Oklahoma | 282 |
| California | 241 |
| Missouri | 126 |
| Florida | 75 |
| Texas | 68 |
| Maryland | 29 |
| Illinois | 28 |
| Georgia | 27 |
| New York | 26 |
| Arizona | 24 |
| Colorado | 23 |
| Washington | 22 |
| Massachusetts | 21 |
| North Carolina | 21 |
| Pennsylvania | 21 |
| New Jersey | 20 |
| Ohio | 20 |
| Kansas | 18 |
| Tennessee | 17 |
Your Rights
What to do if you have a complaint against Arvest Bank Group, Inc.
- Contact Arvest Bank Group, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Arvest Bank Group, Inc. have?
Arvest Bank Group, Inc. has 1,638 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Arvest Bank Group, Inc.?
The most common issue reported is Managing an account with 276 complaints.
-
How do I file a complaint against Arvest Bank Group, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Arvest Bank Group, Inc. respond to complaints on time?
Arvest Bank Group, Inc. has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.