Big Picture Loans, LLC Consumer Complaints
Big Picture Loans, LLC has received 1,276 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,276 total complaints on file with the CFPB.
- Most complaints are about Payday loan (487).
- Timely response rate: 95.5%.
- Consumer disputed rate: 6.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Big Picture Loans, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Payday loan | 487 | 38.2% |
| Payday loan, title loan, or personal loan | 444 | 34.8% |
| Consumer Loan | 151 | 11.8% |
| Debt collection | 131 | 10.3% |
| Payday loan, title loan, personal loan, or advance loan | 54 | 4.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 5 | 0.4% |
| Credit reporting or other personal consumer reports | 4 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about Big Picture Loans, LLC.
Company Response Breakdown
When consumers file complaints, Big Picture Loans, LLC responds in one of several ways. The breakdown below shows how Big Picture Loans, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,265 | 99.1% |
| Closed with monetary relief | 9 | 0.7% |
| Closed | 2 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Big Picture Loans, LLC.
| State | Complaints |
|---|---|
| Florida | 157 |
| California | 106 |
| Georgia | 105 |
| Maryland | 81 |
| Washington | 63 |
| Minnesota | 59 |
| Illinois | 57 |
| Michigan | 50 |
| North Carolina | 47 |
| Ohio | 44 |
| Virginia | 40 |
| Texas | 38 |
| Indiana | 37 |
| Massachusetts | 36 |
| Louisiana | 34 |
| Oklahoma | 32 |
| Arizona | 28 |
| Oregon | 25 |
| Tennessee | 23 |
| South Carolina | 21 |
Your Rights
What to do if you have a complaint against Big Picture Loans, LLC
- Contact Big Picture Loans, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Big Picture Loans, LLC have?
Big Picture Loans, LLC has 1,276 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Big Picture Loans, LLC?
The most common issue reported is Charged fees or interest I didn't expect with 371 complaints.
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How do I file a complaint against Big Picture Loans, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Big Picture Loans, LLC respond to complaints on time?
Big Picture Loans, LLC has a 95.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.