First National Bank of Pennsylvania Consumer Complaints
First National Bank of Pennsylvania has received 941 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 941 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (426).
- Timely response rate: 94.9%.
- Consumer disputed rate: 14.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against First National Bank of Pennsylvania break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 426 | 45.3% |
| Mortgage | 204 | 21.7% |
| Bank account or service | 97 | 10.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 36 | 3.8% |
| Vehicle loan or lease | 36 | 3.8% |
| Debt collection | 29 | 3.1% |
| Payday loan, title loan, or personal loan | 27 | 2.9% |
| Money transfer, virtual currency, or money service | 25 | 2.7% |
| Credit reporting or other personal consumer reports | 21 | 2.2% |
| Consumer Loan | 15 | 1.6% |
| Credit card or prepaid card | 13 | 1.4% |
| Credit card | 6 | 0.6% |
| Payday loan, title loan, personal loan, or advance loan | 4 | 0.4% |
| Money transfers | 2 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about First National Bank of Pennsylvania.
Company Response Breakdown
When consumers file complaints, First National Bank of Pennsylvania responds in one of several ways. The breakdown below shows how First National Bank of Pennsylvania has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 654 | 69.5% |
| Closed with monetary relief | 237 | 25.2% |
| Closed with non-monetary relief | 49 | 5.2% |
| Closed | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against First National Bank of Pennsylvania.
| State | Complaints |
|---|---|
| Pennsylvania | 457 |
| North Carolina | 125 |
| Maryland | 124 |
| Ohio | 54 |
| Virginia | 39 |
| South Carolina | 21 |
| Florida | 17 |
| West Virginia | 12 |
| New York | 8 |
| Tennessee | 7 |
| Texas | 7 |
| California | 6 |
| District of Columbia | 5 |
| Illinois | 5 |
| Kentucky | 4 |
| New Jersey | 4 |
| Utah | 4 |
| Georgia | 3 |
| Colorado | 2 |
| Delaware | 2 |
Your Rights
What to do if you have a complaint against First National Bank of Pennsylvania
- Contact First National Bank of Pennsylvania directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does First National Bank of Pennsylvania have?
First National Bank of Pennsylvania has 941 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about First National Bank of Pennsylvania?
The most common issue reported is Managing an account with 266 complaints.
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How do I file a complaint against First National Bank of Pennsylvania?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First National Bank of Pennsylvania respond to complaints on time?
First National Bank of Pennsylvania has a 94.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.