Franklin Collection Service, Inc. Consumer Complaints
Franklin Collection Service, Inc. has received 1,669 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,669 total complaints on file with the CFPB.
- Most complaints are about Debt collection (1,445).
- Timely response rate: 99.9%.
- Consumer disputed rate: 25.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Franklin Collection Service, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 1,445 | 86.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 185 | 11.1% |
| Credit reporting or other personal consumer reports | 30 | 1.8% |
| Credit reporting | 7 | 0.4% |
| Checking or savings account | 1 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Franklin Collection Service, Inc..
Company Response Breakdown
When consumers file complaints, Franklin Collection Service, Inc. responds in one of several ways. The breakdown below shows how Franklin Collection Service, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,664 | 99.7% |
| Closed | 3 | 0.2% |
| Closed with monetary relief | 2 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Franklin Collection Service, Inc..
| State | Complaints |
|---|---|
| Alabama | 265 |
| Texas | 206 |
| California | 161 |
| Mississippi | 156 |
| Florida | 137 |
| Georgia | 132 |
| Louisiana | 80 |
| Tennessee | 59 |
| Illinois | 50 |
| Michigan | 49 |
| North Carolina | 42 |
| Ohio | 42 |
| South Carolina | 28 |
| Pennsylvania | 22 |
| Missouri | 19 |
| New Jersey | 19 |
| Oklahoma | 18 |
| Arkansas | 16 |
| Nevada | 15 |
| New York | 15 |
Your Rights
What to do if you have a complaint against Franklin Collection Service, Inc.
- Contact Franklin Collection Service, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Franklin Collection Service, Inc. have?
Franklin Collection Service, Inc. has 1,669 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Franklin Collection Service, Inc.?
The most common issue reported is Attempts to collect debt not owed with 621 complaints.
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How do I file a complaint against Franklin Collection Service, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Franklin Collection Service, Inc. respond to complaints on time?
Franklin Collection Service, Inc. has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.