Nbt Bancorp Inc. Consumer Complaints
Nbt Bancorp Inc. has received 178 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 178 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (72).
- Timely response rate: 100.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Nbt Bancorp Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 72 | 40.4% |
| Vehicle loan or lease | 23 | 12.9% |
| Payday loan, title loan, personal loan, or advance loan | 16 | 9.0% |
| Mortgage | 15 | 8.4% |
| Debt collection | 14 | 7.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 13 | 7.3% |
| Credit reporting or other personal consumer reports | 9 | 5.1% |
| Payday loan, title loan, or personal loan | 9 | 5.1% |
| Money transfer, virtual currency, or money service | 6 | 3.4% |
| Student loan | 1 | 0.6% |
Most Common Issues
These are the specific issues consumers most frequently report about Nbt Bancorp Inc..
Company Response Breakdown
When consumers file complaints, Nbt Bancorp Inc. responds in one of several ways. The breakdown below shows how Nbt Bancorp Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 119 | 66.9% |
| Closed with monetary relief | 32 | 18% |
| Closed with non-monetary relief | 26 | 14.6% |
| In progress | 1 | 0.6% |
Complaints by State
Top states where consumers have filed complaints against Nbt Bancorp Inc..
| State | Complaints |
|---|---|
| New York | 87 |
| Pennsylvania | 22 |
| Florida | 10 |
| Massachusetts | 8 |
| California | 6 |
| Hawaii | 5 |
| New Jersey | 5 |
| Texas | 5 |
| New Hampshire | 4 |
| Connecticut | 3 |
| Ohio | 3 |
| Vermont | 3 |
| Arizona | 2 |
| Rhode Island | 2 |
| Kentucky | 1 |
| Maine | 1 |
| Missouri | 1 |
| Montana | 1 |
| North Carolina | 1 |
| Nevada | 1 |
Your Rights
What to do if you have a complaint against Nbt Bancorp Inc.
- Contact Nbt Bancorp Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Nbt Bancorp Inc. have?
Nbt Bancorp Inc. has 178 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Nbt Bancorp Inc.?
The most common issue reported is Managing an account with 42 complaints.
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How do I file a complaint against Nbt Bancorp Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Nbt Bancorp Inc. respond to complaints on time?
Nbt Bancorp Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.