Mortgage Complaints in New York
New York consumers have filed 26,634 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Apr 16, 2026Key Takeaways
- 26,634 mortgage complaints from New York.
- Wells Fargo & Company has the most complaints (3,511).
- Most common issue: Loan modification,collection,foreclosure.
26,634 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in New York
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 3,511 | 13.2% |
| Bank of America, National Association | 2,570 | 9.6% |
| Ocwen Financial Corporation | 2,233 | 8.4% |
| JPMorgan Chase & Co. | 2,170 | 8.1% |
| Nationstar Mortgage LLC | 1,146 | 4.3% |
| HSBC North America Holdings Inc. | 1,064 | 4.0% |
| Citibank, N.A. | 1,061 | 4.0% |
| Select Portfolio Servicing, Inc. | 884 | 3.3% |
| Shellpoint Partners, LLC | 840 | 3.2% |
| Mr. Cooper Group Inc. | 693 | 2.6% |
| Ditech Financial LLC | 618 | 2.3% |
| Citizens Financial Group, Inc. | 507 | 1.9% |
| M&t Bank Corporation | 484 | 1.8% |
| Specialized Loan Servicing Holdings LLC | 461 | 1.7% |
| Seterus, Inc. | 355 | 1.3% |
| Carrington Mortgage Services, LLC | 345 | 1.3% |
| Caliber Home Loans, Inc. | 321 | 1.2% |
| Rushmore Loan Management Services LLC | 321 | 1.2% |
| TD Bank US Holding Company | 314 | 1.2% |
| Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) | 268 | 1.0% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from New York.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 23,560 | 88.5% |
| Closed with non-monetary relief | 1,105 | 4.1% |
| Closed with monetary relief | 764 | 2.9% |
| Closed without relief | 602 | 2.3% |
| Closed | 397 | 1.5% |
| Closed with relief | 101 | 0.4% |
| Untimely response | 53 | 0.2% |
| In progress | 52 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in New York?
26,634 complaints about mortgage have been filed from New York.
-
Which company gets the most mortgage complaints in New York?
Wells Fargo & Company leads with 3,511 mortgage complaints in New York.
-
What is the most common issue with mortgage in New York?
The most frequently reported issue is Loan modification,collection,foreclosure with 7,136 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.