Mortgage Complaints in North Carolina
North Carolina consumers have filed 13,572 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 13,572 mortgage complaints from North Carolina.
- Bank of America, National Association has the most complaints (1,564).
- Most common issue: Loan modification,collection,foreclosure.
13,572 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in North Carolina
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 1,564 | 11.5% |
| Wells Fargo & Company | 1,545 | 11.4% |
| Ocwen Financial Corporation | 765 | 5.6% |
| JPMorgan Chase & Co. | 716 | 5.3% |
| Ditech Financial LLC | 487 | 3.6% |
| Nationstar Mortgage LLC | 475 | 3.5% |
| Shellpoint Partners, LLC | 438 | 3.2% |
| Mr. Cooper Group Inc. | 332 | 2.4% |
| Citibank, N.A. | 325 | 2.4% |
| SunTrust Banks, Inc. | 313 | 2.3% |
| PNC Bank N.A. | 306 | 2.3% |
| Freedom Mortgage Company | 285 | 2.1% |
| Select Portfolio Servicing, Inc. | 282 | 2.1% |
| Truist Financial Corporation | 233 | 1.7% |
| Rocket Mortgage, LLC | 228 | 1.7% |
| Specialized Loan Servicing Holdings LLC | 204 | 1.5% |
| Carrington Mortgage Services, LLC | 203 | 1.5% |
| LoanCare, LLC | 198 | 1.5% |
| Bb&t Corporation | 184 | 1.4% |
| U.S. Bancorp | 184 | 1.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from North Carolina.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 11,916 | 87.8% |
| Closed with non-monetary relief | 642 | 4.7% |
| Closed with monetary relief | 434 | 3.2% |
| Closed without relief | 309 | 2.3% |
| Closed | 148 | 1.1% |
| Closed with relief | 49 | 0.4% |
| In progress | 37 | 0.3% |
| Untimely response | 37 | 0.3% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in North Carolina?
13,572 complaints about mortgage have been filed from North Carolina.
-
Which company gets the most mortgage complaints in North Carolina?
Bank of America, National Association leads with 1,564 mortgage complaints in North Carolina.
-
What is the most common issue with mortgage in North Carolina?
The most frequently reported issue is Loan modification,collection,foreclosure with 3,408 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.