Oportun Financial Corporation Consumer Complaints
Oportun Financial Corporation has received 1,871 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,871 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (622).
- Timely response rate: 98.8%.
- Consumer disputed rate: 9.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against Oportun Financial Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 622 | 33.2% |
| Debt collection | 469 | 25.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 269 | 14.4% |
| Payday loan, title loan, or personal loan | 176 | 9.4% |
| Payday loan, title loan, personal loan, or advance loan | 158 | 8.4% |
| Credit card or prepaid card | 78 | 4.2% |
| Credit card | 36 | 1.9% |
| Checking or savings account | 27 | 1.4% |
| Consumer Loan | 12 | 0.6% |
| Money transfer, virtual currency, or money service | 10 | 0.5% |
| Vehicle loan or lease | 6 | 0.3% |
| Bank account or service | 3 | 0.2% |
| Payday loan | 2 | 0.1% |
| Credit reporting | 1 | 0.1% |
| Debt or credit management | 1 | 0.1% |
| Mortgage | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Oportun Financial Corporation.
Company Response Breakdown
When consumers file complaints, Oportun Financial Corporation responds in one of several ways. The breakdown below shows how Oportun Financial Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,626 | 86.9% |
| Closed with non-monetary relief | 216 | 11.5% |
| Closed with monetary relief | 29 | 1.5% |
Complaints by State
Top states where consumers have filed complaints against Oportun Financial Corporation.
| State | Complaints |
|---|---|
| California | 581 |
| Florida | 296 |
| Texas | 265 |
| Illinois | 109 |
| New Jersey | 78 |
| Arizona | 60 |
| New York | 50 |
| Nevada | 49 |
| Georgia | 42 |
| North Carolina | 42 |
| Michigan | 25 |
| Pennsylvania | 23 |
| Virginia | 22 |
| Alabama | 19 |
| Tennessee | 18 |
| Utah | 18 |
| Washington | 16 |
| Minnesota | 14 |
| South Carolina | 14 |
| Indiana | 13 |
Your Rights
What to do if you have a complaint against Oportun Financial Corporation
- Contact Oportun Financial Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Oportun Financial Corporation have?
Oportun Financial Corporation has 1,871 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Oportun Financial Corporation?
The most common issue reported is Incorrect information on your report with 468 complaints.
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How do I file a complaint against Oportun Financial Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Oportun Financial Corporation respond to complaints on time?
Oportun Financial Corporation has a 98.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.