State Employees Credit Union Consumer Complaints
State Employees Credit Union has received 1,794 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,794 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (463).
- Timely response rate: 98.3%.
- Consumer disputed rate: 18.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against State Employees Credit Union break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 463 | 25.8% |
| Checking or savings account | 363 | 20.2% |
| Debt collection | 273 | 15.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 170 | 9.5% |
| Mortgage | 143 | 8.0% |
| Vehicle loan or lease | 114 | 6.4% |
| Bank account or service | 68 | 3.8% |
| Credit card | 64 | 3.6% |
| Money transfer, virtual currency, or money service | 31 | 1.7% |
| Credit card or prepaid card | 26 | 1.4% |
| Payday loan, title loan, or personal loan | 25 | 1.4% |
| Payday loan, title loan, personal loan, or advance loan | 24 | 1.3% |
| Consumer Loan | 15 | 0.8% |
| Debt or credit management | 7 | 0.4% |
| Money transfers | 4 | 0.2% |
| Payday loan | 2 | 0.1% |
| Prepaid card | 2 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about State Employees Credit Union.
Company Response Breakdown
When consumers file complaints, State Employees Credit Union responds in one of several ways. The breakdown below shows how State Employees Credit Union has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,756 | 97.9% |
| Closed with non-monetary relief | 16 | 0.9% |
| Closed with monetary relief | 12 | 0.7% |
| Closed | 9 | 0.5% |
| In progress | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against State Employees Credit Union.
| State | Complaints |
|---|---|
| North Carolina | 1,574 |
| Georgia | 54 |
| South Carolina | 35 |
| Florida | 24 |
| Texas | 24 |
| Virginia | 22 |
| New York | 13 |
| Maryland | 6 |
| California | 3 |
| Ohio | 3 |
| Oregon | 2 |
| Pennsylvania | 2 |
| Tennessee | 2 |
| AP | 1 |
| Arkansas | 1 |
| Arizona | 1 |
| Colorado | 1 |
| District of Columbia | 1 |
| Indiana | 1 |
| Kentucky | 1 |
Your Rights
What to do if you have a complaint against State Employees Credit Union
- Contact State Employees Credit Union directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does State Employees Credit Union have?
State Employees Credit Union has 1,794 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about State Employees Credit Union?
The most common issue reported is Incorrect information on your report with 373 complaints.
-
How do I file a complaint against State Employees Credit Union?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does State Employees Credit Union respond to complaints on time?
State Employees Credit Union has a 98.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.