American First Finance, Inc. Consumer Complaints
American First Finance, Inc. has received 1,349 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,349 total complaints on file with the CFPB.
- Most complaints are about Debt collection (378).
- Timely response rate: 99.0%.
- Consumer disputed rate: 20.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against American First Finance, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 378 | 28.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 304 | 22.5% |
| Credit reporting or other personal consumer reports | 257 | 19.1% |
| Payday loan, title loan, or personal loan | 202 | 15.0% |
| Payday loan, title loan, personal loan, or advance loan | 127 | 9.4% |
| Credit card | 22 | 1.6% |
| Consumer Loan | 15 | 1.1% |
| Credit card or prepaid card | 15 | 1.1% |
| Vehicle loan or lease | 13 | 1.0% |
| Checking or savings account | 11 | 0.8% |
| Debt or credit management | 4 | 0.3% |
| Mortgage | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about American First Finance, Inc..
Company Response Breakdown
When consumers file complaints, American First Finance, Inc. responds in one of several ways. The breakdown below shows how American First Finance, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 891 | 66% |
| Closed with non-monetary relief | 283 | 21% |
| Closed with monetary relief | 175 | 13% |
Complaints by State
Top states where consumers have filed complaints against American First Finance, Inc..
| State | Complaints |
|---|---|
| Texas | 162 |
| Florida | 149 |
| California | 123 |
| Georgia | 123 |
| Pennsylvania | 94 |
| Illinois | 75 |
| South Carolina | 57 |
| Michigan | 44 |
| Arizona | 41 |
| North Carolina | 41 |
| New York | 37 |
| Virginia | 31 |
| Missouri | 30 |
| Nevada | 30 |
| Wisconsin | 30 |
| Washington | 28 |
| Ohio | 27 |
| Tennessee | 27 |
| Alabama | 23 |
| Indiana | 17 |
Your Rights
What to do if you have a complaint against American First Finance, Inc.
- Contact American First Finance, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does American First Finance, Inc. have?
American First Finance, Inc. has 1,349 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about American First Finance, Inc.?
The most common issue reported is Incorrect information on your report with 308 complaints.
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How do I file a complaint against American First Finance, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does American First Finance, Inc. respond to complaints on time?
American First Finance, Inc. has a 99.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.