Key Takeaways

  • 1,926 total complaints on file with the CFPB.
  • Most complaints are about Debt collection (1,460).
  • Timely response rate: 98.9%.
  • Consumer disputed rate: 25.0% of resolved complaints.
1,926 Total complaints
98.9% Timely response rate
25.0% Consumer disputed rate
Debt collection Most common product

Complaints by Product

The following table shows how complaints against BTH Management break down by financial product category.

Product Complaints % of Total
Debt collection 1,460 75.8%
Credit reporting or other personal consumer reports 316 16.4%
Credit reporting, credit repair services, or other personal consumer reports 96 5.0%
Payday loan, title loan, or personal loan 27 1.4%
Payday loan, title loan, personal loan, or advance loan 14 0.7%
Vehicle loan or lease 5 0.3%
Consumer Loan 3 0.2%
Credit reporting 2 0.1%
Debt or credit management 2 0.1%
Money transfer, virtual currency, or money service 1 0.1%

Most Common Issues

These are the specific issues consumers most frequently report about BTH Management.

Attempts to collect debt not owed 610
Written notification about debt 318
Took or threatened to take negative or legal action 219
Incorrect information on your report 205
False statements or representation 190
Improper use of your report 112
Problem with a company's investigation into an existing problem 72
Communication tactics 38
Electronic communications 32
Problem with a credit reporting company's investigation into an existing problem 26

Company Response Breakdown

When consumers file complaints, BTH Management responds in one of several ways. The breakdown below shows how BTH Management has resolved complaints.

Response Count Percentage
Closed with explanation 1,892 98.2%
In progress 21 1.1%
Closed with non-monetary relief 11 0.6%
Closed with monetary relief 2 0.1%

Complaints by State

Top states where consumers have filed complaints against BTH Management.

Your Rights

What to do if you have a complaint against BTH Management

  1. Contact BTH Management directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does BTH Management have?

    BTH Management has 1,926 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about BTH Management?

    The most common issue reported is Attempts to collect debt not owed with 610 complaints.

  • How do I file a complaint against BTH Management?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does BTH Management respond to complaints on time?

    BTH Management has a 98.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.