College Ave Student Loan Servicing, LLC Consumer Complaints
College Ave Student Loan Servicing, LLC has received 192 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 192 total complaints on file with the CFPB.
- Most complaints are about Student loan (117).
- Timely response rate: 99.5%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against College Ave Student Loan Servicing, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 117 | 60.9% |
| Credit reporting or other personal consumer reports | 46 | 24.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 18 | 9.4% |
| Debt collection | 10 | 5.2% |
| Credit card | 1 | 0.5% |
Most Common Issues
These are the specific issues consumers most frequently report about College Ave Student Loan Servicing, LLC.
Company Response Breakdown
When consumers file complaints, College Ave Student Loan Servicing, LLC responds in one of several ways. The breakdown below shows how College Ave Student Loan Servicing, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 187 | 97.4% |
| Closed with non-monetary relief | 4 | 2.1% |
| Closed with monetary relief | 1 | 0.5% |
Complaints by State
Top states where consumers have filed complaints against College Ave Student Loan Servicing, LLC.
| State | Complaints |
|---|---|
| California | 24 |
| Florida | 18 |
| Illinois | 16 |
| North Carolina | 14 |
| New York | 13 |
| Pennsylvania | 13 |
| Ohio | 10 |
| Texas | 10 |
| Massachusetts | 9 |
| New Jersey | 9 |
| Georgia | 8 |
| Michigan | 7 |
| Maryland | 5 |
| Minnesota | 4 |
| South Carolina | 4 |
| Indiana | 3 |
| Mississippi | 3 |
| Alabama | 2 |
| Arkansas | 2 |
| Arizona | 2 |
Your Rights
What to do if you have a complaint against College Ave Student Loan Servicing, LLC
- Contact College Ave Student Loan Servicing, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does College Ave Student Loan Servicing, LLC have?
College Ave Student Loan Servicing, LLC has 192 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about College Ave Student Loan Servicing, LLC?
The most common issue reported is Dealing with your lender or servicer with 62 complaints.
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How do I file a complaint against College Ave Student Loan Servicing, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does College Ave Student Loan Servicing, LLC respond to complaints on time?
College Ave Student Loan Servicing, LLC has a 99.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.