E*trade Bank Consumer Complaints
E*trade Bank has received 285 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 285 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (92).
- Timely response rate: 87.0%.
- Consumer disputed rate: 24.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against E*trade Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 92 | 32.3% |
| Mortgage | 90 | 31.6% |
| Bank account or service | 72 | 25.3% |
| Debt collection | 12 | 4.2% |
| Credit card | 6 | 2.1% |
| Money transfer, virtual currency, or money service | 6 | 2.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 3 | 1.1% |
| Money transfers | 2 | 0.7% |
| Consumer Loan | 1 | 0.4% |
| Payday loan, title loan, or personal loan | 1 | 0.4% |
Most Common Issues
These are the specific issues consumers most frequently report about E*trade Bank.
Company Response Breakdown
When consumers file complaints, E*trade Bank responds in one of several ways. The breakdown below shows how E*trade Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 209 | 73.3% |
| Closed | 38 | 13.3% |
| Closed with non-monetary relief | 20 | 7% |
| Closed with monetary relief | 11 | 3.9% |
| Closed without relief | 7 | 2.5% |
Complaints by State
Top states where consumers have filed complaints against E*trade Bank.
| State | Complaints |
|---|---|
| California | 68 |
| New York | 20 |
| Florida | 16 |
| Illinois | 16 |
| Virginia | 14 |
| North Carolina | 12 |
| Texas | 12 |
| Tennessee | 9 |
| Washington | 9 |
| Georgia | 8 |
| Michigan | 8 |
| New Jersey | 8 |
| Pennsylvania | 8 |
| Arizona | 7 |
| Colorado | 5 |
| Massachusetts | 5 |
| Ohio | 5 |
| Delaware | 4 |
| Louisiana | 4 |
| Maryland | 4 |
Your Rights
What to do if you have a complaint against E*trade Bank
- Contact E*trade Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does E*trade Bank have?
E*trade Bank has 285 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about E*trade Bank?
The most common issue reported is Managing an account with 55 complaints.
-
How do I file a complaint against E*trade Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does E*trade Bank respond to complaints on time?
E*trade Bank has a 87.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.