Everbank, National Association Consumer Complaints
Everbank, National Association has received 1,701 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,701 total complaints on file with the CFPB.
- Most complaints are about Mortgage (1,270).
- Timely response rate: 97.4%.
- Consumer disputed rate: 17.2% of resolved complaints.
Complaints by Product
The following table shows how complaints against Everbank, National Association break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 1,270 | 74.7% |
| Checking or savings account | 261 | 15.3% |
| Bank account or service | 51 | 3.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 34 | 2.0% |
| Money transfer, virtual currency, or money service | 29 | 1.7% |
| Debt collection | 22 | 1.3% |
| Credit reporting or other personal consumer reports | 7 | 0.4% |
| Consumer Loan | 5 | 0.3% |
| Credit card | 5 | 0.3% |
| Payday loan, title loan, or personal loan | 5 | 0.3% |
| Vehicle loan or lease | 5 | 0.3% |
| Credit card or prepaid card | 4 | 0.2% |
| Credit reporting | 2 | 0.1% |
| Other financial service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Everbank, National Association.
Company Response Breakdown
When consumers file complaints, Everbank, National Association responds in one of several ways. The breakdown below shows how Everbank, National Association has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,615 | 94.9% |
| Closed without relief | 54 | 3.2% |
| Closed with monetary relief | 12 | 0.7% |
| Closed with non-monetary relief | 8 | 0.5% |
| In progress | 5 | 0.3% |
| Closed with relief | 4 | 0.2% |
| Closed | 2 | 0.1% |
| Untimely response | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Everbank, National Association.
| State | Complaints |
|---|---|
| California | 237 |
| Florida | 215 |
| Georgia | 133 |
| New York | 119 |
| Texas | 114 |
| New Jersey | 97 |
| Pennsylvania | 58 |
| Michigan | 49 |
| Illinois | 48 |
| Maryland | 38 |
| North Carolina | 38 |
| Virginia | 38 |
| Washington | 36 |
| Colorado | 34 |
| Ohio | 34 |
| Oregon | 31 |
| Arizona | 28 |
| Tennessee | 27 |
| Massachusetts | 24 |
| Alabama | 23 |
Your Rights
What to do if you have a complaint against Everbank, National Association
- Contact Everbank, National Association directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Everbank, National Association have?
Everbank, National Association has 1,701 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Everbank, National Association?
The most common issue reported is Loan modification,collection,foreclosure with 415 complaints.
-
How do I file a complaint against Everbank, National Association?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Everbank, National Association respond to complaints on time?
Everbank, National Association has a 97.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.