Factual Data Corp. Consumer Complaints
Factual Data Corp. has received 304 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 304 total complaints on file with the CFPB.
- Most complaints are about Credit reporting, credit repair services, or other personal consumer reports (217).
- Timely response rate: 99.3%.
- Consumer disputed rate: 6.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Factual Data Corp. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 217 | 71.4% |
| Credit reporting | 64 | 21.1% |
| Debt collection | 7 | 2.3% |
| Mortgage | 7 | 2.3% |
| Bank account or service | 5 | 1.6% |
| Other financial service | 2 | 0.7% |
| Consumer Loan | 1 | 0.3% |
| Credit card or prepaid card | 1 | 0.3% |
Most Common Issues
These are the specific issues consumers most frequently report about Factual Data Corp..
Company Response Breakdown
When consumers file complaints, Factual Data Corp. responds in one of several ways. The breakdown below shows how Factual Data Corp. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 303 | 99.7% |
| Closed with non-monetary relief | 1 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Factual Data Corp..
| State | Complaints |
|---|---|
| Texas | 46 |
| Florida | 26 |
| Georgia | 24 |
| New York | 18 |
| California | 16 |
| Nevada | 13 |
| Massachusetts | 10 |
| Ohio | 10 |
| Arizona | 9 |
| Illinois | 9 |
| Michigan | 9 |
| Missouri | 9 |
| Pennsylvania | 9 |
| Wisconsin | 8 |
| Louisiana | 7 |
| North Carolina | 7 |
| Tennessee | 7 |
| New Jersey | 5 |
| Virginia | 5 |
| Indiana | 4 |
Your Rights
What to do if you have a complaint against Factual Data Corp.
- Contact Factual Data Corp. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Factual Data Corp. have?
Factual Data Corp. has 304 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Factual Data Corp.?
The most common issue reported is Improper use of your report with 134 complaints.
-
How do I file a complaint against Factual Data Corp.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Factual Data Corp. respond to complaints on time?
Factual Data Corp. has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.