First Portfolio Servicing Inc. Consumer Complaints
First Portfolio Servicing Inc. has received 1,396 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,396 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (462).
- Timely response rate: 99.1%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against First Portfolio Servicing Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 462 | 33.1% |
| Credit card | 441 | 31.6% |
| Debt collection | 250 | 17.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 130 | 9.3% |
| Credit card or prepaid card | 58 | 4.2% |
| Student loan | 34 | 2.4% |
| Vehicle loan or lease | 11 | 0.8% |
| Checking or savings account | 3 | 0.2% |
| Payday loan, title loan, or personal loan | 3 | 0.2% |
| Prepaid card | 3 | 0.2% |
| Debt or credit management | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about First Portfolio Servicing Inc..
Company Response Breakdown
When consumers file complaints, First Portfolio Servicing Inc. responds in one of several ways. The breakdown below shows how First Portfolio Servicing Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,394 | 99.9% |
| In progress | 2 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against First Portfolio Servicing Inc..
| State | Complaints |
|---|---|
| California | 166 |
| Texas | 163 |
| Florida | 131 |
| Georgia | 115 |
| Illinois | 83 |
| North Carolina | 62 |
| Michigan | 61 |
| Ohio | 54 |
| Pennsylvania | 39 |
| Arizona | 38 |
| Maryland | 38 |
| Indiana | 37 |
| New Jersey | 34 |
| South Carolina | 30 |
| Virginia | 26 |
| Alabama | 25 |
| Tennessee | 24 |
| Louisiana | 23 |
| Nevada | 23 |
| Connecticut | 22 |
Your Rights
What to do if you have a complaint against First Portfolio Servicing Inc.
- Contact First Portfolio Servicing Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does First Portfolio Servicing Inc. have?
First Portfolio Servicing Inc. has 1,396 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about First Portfolio Servicing Inc.?
The most common issue reported is Incorrect information on your report with 323 complaints.
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How do I file a complaint against First Portfolio Servicing Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First Portfolio Servicing Inc. respond to complaints on time?
First Portfolio Servicing Inc. has a 99.1% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.