GreenSky, LLC Consumer Complaints
GreenSky, LLC has received 698 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 698 total complaints on file with the CFPB.
- Most complaints are about Payday loan, title loan, or personal loan (292).
- Timely response rate: 89.4%.
- Consumer disputed rate: 13.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against GreenSky, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Payday loan, title loan, or personal loan | 292 | 41.8% |
| Debt collection | 127 | 18.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 117 | 16.8% |
| Consumer Loan | 65 | 9.3% |
| Credit card or prepaid card | 60 | 8.6% |
| Credit card | 14 | 2.0% |
| Mortgage | 7 | 1.0% |
| Money transfer, virtual currency, or money service | 6 | 0.9% |
| Checking or savings account | 5 | 0.7% |
| Bank account or service | 4 | 0.6% |
| Credit reporting | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about GreenSky, LLC.
Company Response Breakdown
When consumers file complaints, GreenSky, LLC responds in one of several ways. The breakdown below shows how GreenSky, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 579 | 83% |
| Closed with monetary relief | 74 | 10.6% |
| Closed with non-monetary relief | 45 | 6.4% |
Complaints by State
Top states where consumers have filed complaints against GreenSky, LLC.
| State | Complaints |
|---|---|
| California | 119 |
| Florida | 80 |
| Texas | 62 |
| New York | 41 |
| Georgia | 40 |
| Michigan | 26 |
| North Carolina | 22 |
| New Jersey | 21 |
| Virginia | 19 |
| Colorado | 18 |
| Ohio | 18 |
| Nevada | 16 |
| Illinois | 15 |
| Pennsylvania | 15 |
| Wisconsin | 15 |
| Arizona | 14 |
| Maryland | 14 |
| Washington | 13 |
| Connecticut | 11 |
| Massachusetts | 11 |
Your Rights
What to do if you have a complaint against GreenSky, LLC
- Contact GreenSky, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does GreenSky, LLC have?
GreenSky, LLC has 698 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about GreenSky, LLC?
The most common issue reported is Charged fees or interest you didn't expect with 82 complaints.
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How do I file a complaint against GreenSky, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does GreenSky, LLC respond to complaints on time?
GreenSky, LLC has a 89.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.