Payward Ventures Inc. dba Kraken Consumer Complaints
Payward Ventures Inc. dba Kraken has received 522 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 522 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (503).
- Timely response rate: 96.7%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Payward Ventures Inc. dba Kraken break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 503 | 96.4% |
| Checking or savings account | 15 | 2.9% |
| Debt collection | 4 | 0.8% |
Most Common Issues
These are the specific issues consumers most frequently report about Payward Ventures Inc. dba Kraken.
Company Response Breakdown
When consumers file complaints, Payward Ventures Inc. dba Kraken responds in one of several ways. The breakdown below shows how Payward Ventures Inc. dba Kraken has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 518 | 99.2% |
| Untimely response | 4 | 0.8% |
Complaints by State
Top states where consumers have filed complaints against Payward Ventures Inc. dba Kraken.
| State | Complaints |
|---|---|
| California | 78 |
| Florida | 57 |
| Texas | 25 |
| Arizona | 13 |
| Virginia | 13 |
| Colorado | 12 |
| Pennsylvania | 12 |
| Illinois | 11 |
| New Jersey | 11 |
| Massachusetts | 10 |
| Michigan | 10 |
| Missouri | 10 |
| South Carolina | 10 |
| Connecticut | 8 |
| Georgia | 8 |
| North Carolina | 8 |
| New York | 8 |
| Ohio | 8 |
| Indiana | 7 |
| Utah | 7 |
Your Rights
What to do if you have a complaint against Payward Ventures Inc. dba Kraken
- Contact Payward Ventures Inc. dba Kraken directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Payward Ventures Inc. dba Kraken have?
Payward Ventures Inc. dba Kraken has 522 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Payward Ventures Inc. dba Kraken?
The most common issue reported is Fraud or scam with 220 complaints.
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How do I file a complaint against Payward Ventures Inc. dba Kraken?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Payward Ventures Inc. dba Kraken respond to complaints on time?
Payward Ventures Inc. dba Kraken has a 96.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.