Real Time Group, Inc. Consumer Complaints
Real Time Group, Inc. has received 1,168 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 1,168 total complaints on file with the CFPB.
- Most complaints are about Debt collection (525).
- Timely response rate: 91.6%.
- Consumer disputed rate: 21.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Real Time Group, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 525 | 44.9% |
| Mortgage | 512 | 43.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 77 | 6.6% |
| Credit reporting | 13 | 1.1% |
| Payday loan, title loan, or personal loan | 13 | 1.1% |
| Credit reporting or other personal consumer reports | 11 | 0.9% |
| Payday loan | 4 | 0.3% |
| Student loan | 4 | 0.3% |
| Consumer Loan | 2 | 0.2% |
| Credit card | 2 | 0.2% |
| Checking or savings account | 1 | 0.1% |
| Credit card or prepaid card | 1 | 0.1% |
| Money transfer, virtual currency, or money service | 1 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.1% |
| Vehicle loan or lease | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Real Time Group, Inc..
Company Response Breakdown
When consumers file complaints, Real Time Group, Inc. responds in one of several ways. The breakdown below shows how Real Time Group, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,162 | 99.5% |
| Closed with non-monetary relief | 5 | 0.4% |
| Closed with monetary relief | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Real Time Group, Inc..
| State | Complaints |
|---|---|
| California | 373 |
| Florida | 106 |
| Texas | 61 |
| Georgia | 47 |
| New York | 41 |
| Michigan | 39 |
| Nevada | 37 |
| Ohio | 33 |
| Maryland | 31 |
| South Carolina | 29 |
| Arizona | 28 |
| North Carolina | 26 |
| Illinois | 24 |
| Pennsylvania | 22 |
| Colorado | 21 |
| New Jersey | 21 |
| Tennessee | 19 |
| Washington | 19 |
| Virginia | 17 |
| Missouri | 14 |
Your Rights
What to do if you have a complaint against Real Time Group, Inc.
- Contact Real Time Group, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Real Time Group, Inc. have?
Real Time Group, Inc. has 1,168 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Real Time Group, Inc.?
The most common issue reported is Attempts to collect debt not owed with 141 complaints.
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How do I file a complaint against Real Time Group, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Real Time Group, Inc. respond to complaints on time?
Real Time Group, Inc. has a 91.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.