Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis Consumer Complaints
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has received 7,492 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 7,492 total complaints on file with the CFPB.
- Most complaints are about Debt collection (6,107).
- Timely response rate: 99.6%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 6,107 | 81.5% |
| Credit reporting or other personal consumer reports | 1,190 | 15.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 151 | 2.0% |
| Debt or credit management | 23 | 0.3% |
| Credit card | 13 | 0.2% |
| Credit card or prepaid card | 6 | 0.1% |
| Checking or savings account | 1 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis.
Company Response Breakdown
When consumers file complaints, Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis responds in one of several ways. The breakdown below shows how Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 6,654 | 88.8% |
| Closed with non-monetary relief | 671 | 9% |
| In progress | 143 | 1.9% |
| Closed with monetary relief | 24 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis.
| State | Complaints |
|---|---|
| Texas | 1,727 |
| California | 904 |
| Florida | 876 |
| Georgia | 606 |
| Washington | 313 |
| Arizona | 285 |
| North Carolina | 267 |
| Tennessee | 227 |
| Illinois | 191 |
| Maryland | 190 |
| Colorado | 180 |
| Nevada | 152 |
| New York | 152 |
| Virginia | 147 |
| South Carolina | 123 |
| Pennsylvania | 117 |
| Ohio | 96 |
| Michigan | 95 |
| New Jersey | 79 |
| Louisiana | 78 |
Your Rights
What to do if you have a complaint against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
- Contact Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis have?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has 7,492 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
The most common issue reported is Attempts to collect debt not owed with 2,846 complaints.
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How do I file a complaint against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis respond to complaints on time?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has a 99.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.