Skrill USA, Inc. Consumer Complaints
Skrill USA, Inc. has received 508 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 508 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (274).
- Timely response rate: 94.7%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Skrill USA, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 274 | 53.9% |
| Checking or savings account | 130 | 25.6% |
| Prepaid card | 33 | 6.5% |
| Debt collection | 23 | 4.5% |
| Credit card or prepaid card | 17 | 3.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 10 | 2.0% |
| Credit card | 9 | 1.8% |
| Money transfers | 7 | 1.4% |
| Credit reporting or other personal consumer reports | 3 | 0.6% |
| Bank account or service | 1 | 0.2% |
| Other financial service | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Skrill USA, Inc..
Company Response Breakdown
When consumers file complaints, Skrill USA, Inc. responds in one of several ways. The breakdown below shows how Skrill USA, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 498 | 98% |
| In progress | 5 | 1% |
| Closed with monetary relief | 4 | 0.8% |
| Untimely response | 1 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Skrill USA, Inc..
| State | Complaints |
|---|---|
| California | 79 |
| Florida | 44 |
| Texas | 40 |
| New York | 31 |
| New Jersey | 23 |
| Virginia | 15 |
| Arizona | 14 |
| Michigan | 14 |
| Minnesota | 13 |
| Pennsylvania | 13 |
| Wisconsin | 13 |
| Colorado | 12 |
| Georgia | 12 |
| Indiana | 12 |
| Missouri | 12 |
| Illinois | 11 |
| North Carolina | 11 |
| Ohio | 11 |
| Washington | 11 |
| South Carolina | 9 |
Your Rights
What to do if you have a complaint against Skrill USA, Inc.
- Contact Skrill USA, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Skrill USA, Inc. have?
Skrill USA, Inc. has 508 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Skrill USA, Inc.?
The most common issue reported is Trouble accessing funds in your mobile or digital wallet with 106 complaints.
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How do I file a complaint against Skrill USA, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Skrill USA, Inc. respond to complaints on time?
Skrill USA, Inc. has a 94.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.