Sortis Financial, Inc. Consumer Complaints
Sortis Financial, Inc. has received 222 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 222 total complaints on file with the CFPB.
- Most complaints are about Mortgage (135).
- Timely response rate: 93.2%.
- Consumer disputed rate: 19.4% of resolved complaints.
Complaints by Product
The following table shows how complaints against Sortis Financial, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 135 | 60.8% |
| Debt collection | 79 | 35.6% |
| Consumer Loan | 3 | 1.4% |
| Credit reporting | 3 | 1.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 1 | 0.5% |
| Payday loan, title loan, or personal loan | 1 | 0.5% |
Most Common Issues
These are the specific issues consumers most frequently report about Sortis Financial, Inc..
Company Response Breakdown
When consumers file complaints, Sortis Financial, Inc. responds in one of several ways. The breakdown below shows how Sortis Financial, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 204 | 91.9% |
| Closed with non-monetary relief | 16 | 7.2% |
| Closed | 2 | 0.9% |
Complaints by State
Top states where consumers have filed complaints against Sortis Financial, Inc..
| State | Complaints |
|---|---|
| Florida | 31 |
| California | 29 |
| New York | 19 |
| Michigan | 15 |
| Maryland | 14 |
| Georgia | 9 |
| Illinois | 9 |
| Texas | 9 |
| North Carolina | 8 |
| Mississippi | 7 |
| New Jersey | 5 |
| Ohio | 5 |
| Pennsylvania | 5 |
| Wisconsin | 5 |
| Alabama | 3 |
| Colorado | 3 |
| Louisiana | 3 |
| Massachusetts | 3 |
| Missouri | 3 |
| South Carolina | 3 |
Your Rights
What to do if you have a complaint against Sortis Financial, Inc.
- Contact Sortis Financial, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Sortis Financial, Inc. have?
Sortis Financial, Inc. has 222 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Sortis Financial, Inc.?
The most common issue reported is Loan servicing, payments, escrow account with 53 complaints.
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How do I file a complaint against Sortis Financial, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Sortis Financial, Inc. respond to complaints on time?
Sortis Financial, Inc. has a 93.2% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.