Valley National Bancorp Consumer Complaints
Valley National Bancorp has received 710 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 710 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (243).
- Timely response rate: 95.4%.
- Consumer disputed rate: 15.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Valley National Bancorp break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 243 | 34.2% |
| Mortgage | 157 | 22.1% |
| Bank account or service | 104 | 14.6% |
| Vehicle loan or lease | 61 | 8.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 48 | 6.8% |
| Credit reporting or other personal consumer reports | 35 | 4.9% |
| Consumer Loan | 21 | 3.0% |
| Money transfer, virtual currency, or money service | 13 | 1.8% |
| Credit card or prepaid card | 8 | 1.1% |
| Debt collection | 8 | 1.1% |
| Payday loan, title loan, or personal loan | 8 | 1.1% |
| Credit card | 2 | 0.3% |
| Money transfers | 1 | 0.1% |
| Other financial service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Valley National Bancorp.
Company Response Breakdown
When consumers file complaints, Valley National Bancorp responds in one of several ways. The breakdown below shows how Valley National Bancorp has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 580 | 81.7% |
| Closed with monetary relief | 94 | 13.2% |
| Closed with non-monetary relief | 21 | 3% |
| Closed with relief | 8 | 1.1% |
| Closed without relief | 5 | 0.7% |
| Closed | 2 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Valley National Bancorp.
| State | Complaints |
|---|---|
| New Jersey | 322 |
| New York | 158 |
| Florida | 92 |
| Pennsylvania | 37 |
| Alabama | 9 |
| California | 9 |
| Connecticut | 8 |
| Georgia | 7 |
| North Carolina | 7 |
| Virginia | 7 |
| Texas | 6 |
| Delaware | 5 |
| Arizona | 3 |
| Maryland | 3 |
| Michigan | 3 |
| Louisiana | 2 |
| Ohio | 2 |
| Oregon | 2 |
| South Carolina | 2 |
| Washington | 2 |
Your Rights
What to do if you have a complaint against Valley National Bancorp
- Contact Valley National Bancorp directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Valley National Bancorp have?
Valley National Bancorp has 710 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Valley National Bancorp?
The most common issue reported is Managing an account with 147 complaints.
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How do I file a complaint against Valley National Bancorp?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Valley National Bancorp respond to complaints on time?
Valley National Bancorp has a 95.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.