Wsfs Financial Corporation Consumer Complaints
Wsfs Financial Corporation has received 536 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 536 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (178).
- Timely response rate: 98.9%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Wsfs Financial Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 178 | 33.2% |
| Mortgage | 173 | 32.3% |
| Debt collection | 71 | 13.2% |
| Credit reporting or other personal consumer reports | 34 | 6.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 30 | 5.6% |
| Money transfer, virtual currency, or money service | 10 | 1.9% |
| Credit card | 9 | 1.7% |
| Payday loan, title loan, or personal loan | 8 | 1.5% |
| Vehicle loan or lease | 8 | 1.5% |
| Credit card or prepaid card | 7 | 1.3% |
| Payday loan, title loan, personal loan, or advance loan | 4 | 0.7% |
| Student loan | 2 | 0.4% |
| Debt or credit management | 1 | 0.2% |
| Prepaid card | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Wsfs Financial Corporation.
Company Response Breakdown
When consumers file complaints, Wsfs Financial Corporation responds in one of several ways. The breakdown below shows how Wsfs Financial Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 534 | 99.6% |
| In progress | 2 | 0.4% |
Complaints by State
Top states where consumers have filed complaints against Wsfs Financial Corporation.
| State | Complaints |
|---|---|
| Pennsylvania | 159 |
| Delaware | 75 |
| New Jersey | 69 |
| Florida | 42 |
| New York | 28 |
| California | 24 |
| Georgia | 19 |
| Illinois | 16 |
| Texas | 11 |
| Louisiana | 8 |
| Maryland | 8 |
| North Carolina | 8 |
| Connecticut | 6 |
| Massachusetts | 6 |
| Arizona | 5 |
| Tennessee | 5 |
| Virginia | 5 |
| Wisconsin | 5 |
| Colorado | 4 |
| Ohio | 4 |
Your Rights
What to do if you have a complaint against Wsfs Financial Corporation
- Contact Wsfs Financial Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Wsfs Financial Corporation have?
Wsfs Financial Corporation has 536 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Wsfs Financial Corporation?
The most common issue reported is Managing an account with 112 complaints.
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How do I file a complaint against Wsfs Financial Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Wsfs Financial Corporation respond to complaints on time?
Wsfs Financial Corporation has a 98.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.