Ascendium Education Group Consumer Complaints
Ascendium Education Group has received 309 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Apr 16, 2026Key Takeaways
- 309 total complaints on file with the CFPB.
- Most complaints are about Student loan (137).
- Timely response rate: 98.7%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Ascendium Education Group break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 137 | 44.3% |
| Debt collection | 110 | 35.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 54 | 17.5% |
| Credit reporting or other personal consumer reports | 8 | 2.6% |
Most Common Issues
These are the specific issues consumers most frequently report about Ascendium Education Group.
Company Response Breakdown
When consumers file complaints, Ascendium Education Group responds in one of several ways. The breakdown below shows how Ascendium Education Group has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 309 | 100% |
Complaints by State
Top states where consumers have filed complaints against Ascendium Education Group.
| State | Complaints |
|---|---|
| Florida | 30 |
| California | 26 |
| Maryland | 21 |
| Georgia | 19 |
| Texas | 18 |
| Ohio | 14 |
| Illinois | 11 |
| Louisiana | 11 |
| Pennsylvania | 11 |
| Washington | 11 |
| Arizona | 10 |
| South Carolina | 10 |
| Michigan | 9 |
| North Carolina | 8 |
| New York | 8 |
| Tennessee | 8 |
| Virginia | 8 |
| Wisconsin | 8 |
| Indiana | 7 |
| Minnesota | 7 |
Your Rights
What to do if you have a complaint against Ascendium Education Group
- Contact Ascendium Education Group directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Ascendium Education Group have?
Ascendium Education Group has 309 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Ascendium Education Group?
The most common issue reported is Dealing with your lender or servicer with 92 complaints.
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How do I file a complaint against Ascendium Education Group?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Ascendium Education Group respond to complaints on time?
Ascendium Education Group has a 98.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.