Consumer Portfolio Services, Inc. Consumer Complaints
Consumer Portfolio Services, Inc. has received 3,596 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 3,596 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (1,239).
- Timely response rate: 99.7%.
- Consumer disputed rate: 28.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Consumer Portfolio Services, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 1,239 | 34.5% |
| Vehicle loan or lease | 745 | 20.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 708 | 19.7% |
| Debt collection | 645 | 17.9% |
| Consumer Loan | 230 | 6.4% |
| Credit reporting | 7 | 0.2% |
| Payday loan, title loan, or personal loan | 6 | 0.2% |
| Credit card or prepaid card | 3 | 0.1% |
| Debt or credit management | 3 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.1% |
| Bank account or service | 2 | 0.1% |
| Credit card | 2 | 0.1% |
| Mortgage | 2 | 0.1% |
| Checking or savings account | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Consumer Portfolio Services, Inc..
Company Response Breakdown
When consumers file complaints, Consumer Portfolio Services, Inc. responds in one of several ways. The breakdown below shows how Consumer Portfolio Services, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,565 | 99.1% |
| Closed with monetary relief | 19 | 0.5% |
| Closed with non-monetary relief | 11 | 0.3% |
| In progress | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Consumer Portfolio Services, Inc..
| State | Complaints |
|---|---|
| Texas | 357 |
| Georgia | 306 |
| California | 257 |
| Florida | 251 |
| Illinois | 245 |
| Pennsylvania | 226 |
| Ohio | 179 |
| Maryland | 157 |
| Virginia | 152 |
| North Carolina | 137 |
| Michigan | 115 |
| Alabama | 103 |
| New York | 100 |
| Indiana | 84 |
| New Jersey | 83 |
| Missouri | 73 |
| Louisiana | 71 |
| South Carolina | 69 |
| Tennessee | 62 |
| Arizona | 56 |
Your Rights
What to do if you have a complaint against Consumer Portfolio Services, Inc.
- Contact Consumer Portfolio Services, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Consumer Portfolio Services, Inc. have?
Consumer Portfolio Services, Inc. has 3,596 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Consumer Portfolio Services, Inc.?
The most common issue reported is Improper use of your report with 1,153 complaints.
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How do I file a complaint against Consumer Portfolio Services, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Consumer Portfolio Services, Inc. respond to complaints on time?
Consumer Portfolio Services, Inc. has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.