Key Takeaways

  • 774 total complaints on file with the CFPB.
  • Most complaints are about Credit reporting or other personal consumer reports (318).
  • Timely response rate: 94.4%.
  • Consumer disputed rate: 0.0% of resolved complaints.
774 Total complaints
94.4% Timely response rate
0.0% Consumer disputed rate
Credit reporting or other personal consumer reports Most common product

Complaints by Product

The following table shows how complaints against Egl US, LLC break down by financial product category.

Product Complaints % of Total
Credit reporting or other personal consumer reports 318 41.1%
Debt collection 211 27.3%
Payday loan, title loan, personal loan, or advance loan 148 19.1%
Credit reporting, credit repair services, or other personal consumer reports 53 6.8%
Payday loan, title loan, or personal loan 32 4.1%
Credit card 4 0.5%
Credit card or prepaid card 3 0.4%
Money transfer, virtual currency, or money service 3 0.4%
Checking or savings account 1 0.1%
Debt or credit management 1 0.1%

Most Common Issues

These are the specific issues consumers most frequently report about Egl US, LLC.

Incorrect information on your report 246
Improper use of your report 94
Attempts to collect debt not owed 91
Took or threatened to take negative or legal action 61
Problem with a company's investigation into an existing problem 60
Charged fees or interest you didn't expect 30
Problem when making payments 25
Communication tactics 22
False statements or representation 19
Struggling to pay your loan 18

Company Response Breakdown

When consumers file complaints, Egl US, LLC responds in one of several ways. The breakdown below shows how Egl US, LLC has resolved complaints.

Response Count Percentage
Closed with explanation 774 100%

Complaints by State

Top states where consumers have filed complaints against Egl US, LLC.

Your Rights

What to do if you have a complaint against Egl US, LLC

  1. Contact Egl US, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Egl US, LLC have?

    Egl US, LLC has 774 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Egl US, LLC?

    The most common issue reported is Incorrect information on your report with 246 complaints.

  • How do I file a complaint against Egl US, LLC?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Egl US, LLC respond to complaints on time?

    Egl US, LLC has a 94.4% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed April 2026.